Call Center Agent-Venice

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Venice Family Clinic is a community health center whose mission is 'To provide quality primary health care to people in need.' Venice Family Clinic cares for over 28,000 low-income patients in over 120,000 visits annually who might otherwise go without critically needed health care services. Venice Family Clinic has eleven clinical sites with over 350 staff, 1,700 volunteers, and a budget of $50 million. We provide high quality, comprehensive primary and specialty health care, dental, mental health, substance use treatment and child development services to underserved individuals and families on the Westside of Los Angeles.

the general supervision of the call center supervisor, you will perform a full range of call
center duties: You will provide prompt and courteous telephone assistance to
callers, answer, screen and triage a
high volume of incoming calls, verify financial and geographic eligibility and schedule patients according to their insurance and assigned provider. You will also verify and update patient demographics in
NextGen, check appointment availability
across all clinic sites and schedule patients accordingly and assist with
appointment cancellations. As our Call Center Agent, you will perform other duties as assigned by
  • Demonstrated work experience in high volume call
    center or medical setting
  • Bilingual English/Spanish communication
  • Oral communication skills to receive and
    convey information clearly and concisely
  • Knowledge of major medical insurance plans,
    Managed Care Plans through Medi-Cal and Covered California coverage and benefits
  • Ability
    to verify insurance coverage via the internet in appropriate websites
  • Ability to type with speed and accuracy 45+
  • Ability to multi-task and work alone or as
    part of a team
  • Some knowledge of medical terminology preferred
  • Demonstrated work experience in a community
    based health clinic preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.