Return Agent Richmond Airport

This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

This position is located at the Richmond International Airport and pays $13.00/hour plus incentive pay

We offer:
  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development


As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.


Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • Minimum of 1 year customer service experience in a fast paced environment
  • Must have a valid driver's license
  • Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points)
  • No drug or alcohol related violations in the past 3 years.
  • Must have reliable transportation to and from work
  • Must be able to work outdoors (parking lot and garage) with extended periods of standing
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule at the Richmond Airport: Sunday-Wednesday: 1pm-11:30pm


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