Technical Support Engineer

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

Join a team that is passionate about driving improvements in the Facebook advertiser experience using a variety of quality engineering and analytics practices. The Technical Support Engineer is embedded in an engineering team and, as the quality and support expert, and drives the team to increase the quality of their product. You will roll up your sleeves and enjoy a variety of work, from dipping into the Facebook code to organizing bug bashes. It is up to you to have a positive impact on the customer experience from the day you graduate from our immersive bootcamps; be curious and passionate, shape and expand your role over time, raise the quality bar, and increase your impact on the customer experience.As a Technical Support Engineer, you are responsible for triaging and troubleshooting the most technically challenging support cases, ensuring operational excellence, advocating for product quality, and shipping quick win fixes and long term improvements through hand-on experience with the code. As a member of the Global Product Services team, you'll have opportunities to initiate work streams with Engineering teams and Operations teams to scale your learnings across all of Facebook to impact the customer experience for all users.

Required Skills

  • Becomes familiar with product code base and architecture
  • Engages in early product development discussions to enhance product testability, stability, and customer experience
  • Streamlines and supports bug triage
  • looks at code as part of bug triage and fixes minor bugs
  • Drives process changes to team's operational engineering excellence and leads by example
  • Investigates missing logging and implements logging if needed
  • Audits test coverage investments and recommends hi-impact test additions
  • Owns bug and incident root-cause and drives long-term improvements through trend analysis
  • Facilitates dog fooding and bug bash sessions: scales learnings by driving improvements to tooling and team's practices
  • Collaborates with team to drive improvements to release process
  • Communication and interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
  • Builds strong relationships with other customer experience focused cross-functional partners


Minimum Qualification

  • BSc or MSc in Computer Science or related field (or equivalent experience)
  • At least 2 years of experience in coding and testing applications
  • Solid knowledge of software engineering principles and practices
  • Solid knowledge of test and tool development methodologies
  • Experience with C++, Java, or another object-orientated programming language
  • Knowledge of Hack, Perl, PHP, or Python
  • Knowledge of relational databases and SQL
  • Experience with Load and Performance testing techniques
  • Track record of operating independently, being detail-oriented, and delivering high quality results


Preferred Qualification

  • Knowledge of Digital Advertising
  • Solid knowledge of testing tools such as Webdriver, JUnit, JMeter (Preferred)


EOE

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.