Intake Associate

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Job Description
**Monday - Friday position with hours from 10a - 7 pm est**
Fast pace specialty precert call center providing reviews for specialty drugs under the medical benefit. Currently utilizing
Microsoft Teams, Novoloix, Salesforce, and other Aetna applications daily.

• Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical
Services Programs. Promotes/supports quality effectiveness of Healthcare Services.
• Utilizes eTUMS and other Aetna system to build, research and enter member information. (*)
• Screens requests for appropriate referral to medical services staff. (*)
• Approve services that do not require a medical review in accordance with the benefit plan. (*)

Required Qualifications
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
• Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Effective communication, telephonic and organization skills

Preferred Qualifications
• Call Center Experience
• Microsoft Teams
• Types 60 words per minute
• Phone skills as calls are high volume
• Familiarity with basic medical terminology and concepts used in care management.

Education
High School Diploma or G.E.D.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.