Provider Relations Coordinator - Columbia, MD

Careers at UnitedHealth Group

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The Provider Relations Coordinator is responsible for supporting the management of the HouseCalls Advance Practice Clinician Network from a logistical and operational perspective. Employees in this position will gather information to assist in review of market data, resolve day to day operational issues encountered by providers, assist with Network travel strategy and requests, and manage the approval of HouseCalls provider expenses.

Primary Responsibilities:
  • Resolve operational issues that are routed to the Provider Relations team either telephonically or via e - mail
  • Assist with the composition and review of production based reporting for HouseCalls regions
  • Provide assistance to HouseCalls Practitioner field by quickly and efficiently addressing provider concerns
  • Assisting with outbound calls to ensure practitioners have loaded required hours of availability
  • Achieve performance metrics related to operational processes and standards


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience in customer service environment
  • 1+ years of experience with Microsoft Excel including basic formulas, analyzing data, filtering and sorting


Preferred Qualifications:
  • Associate's Degree (or higher)
  • Experience with Data Analysis
  • Experience with Operational Support


UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Provider Relations Coordinator, Provider Relations, Optum, OptumRx, UnitedHealth Group, UnitedHealthcare, healthcare jobs, Columbia. MD, Maryland, #RPO

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