Manager, Fraud Performance Management (US)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.
Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Fraud Losses Management

Reviews fraud attacks to understand and address coverage gaps
Participates in quarterly and annual fraud loss forecasting exercises
Develops insights and rules to deliver fraud loss plan
Manages shifting network rules and liability requirements
Uncovers and resolves process gaps throughout the Bank
Provides alert support to address emerging threats
Fraud Rule Management

Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
Changes socialization and adherence to Change Management protocols
Fraud Operational Support

Participates in operational forecasting and capacity planning
Manages fraud case prioritization strategy to optimize return-on-investment
Manages strategic intent for Operational & Contact processes
Effectively partners with Defect Managers to identify and remediate coverage gaps
Design/Update Monitoring & Reporting

Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
Supports existing monitoring by refreshing reports when data or requirements change
Partner Support - TD Partners Outside of FC&FMG

Supports project intent and ongoing partner projects; provides risk identification and cost estimates
Leverages fraud expertise to help define fraud resilient products and processes
Provides post-launch IT validation and issue management
Ensures Fraud policy alignment and implementation
Provides monthly partner loss performance updates and participates in review sessions
Support FC&FMG Intent

Outlines data needs for rule-writing and effective management
Reviews and evaluates potential technology investments
Manages model prioritization, business validation and implementation
Supports audit and regulatory requests (data or intent)
Manage External Relationships

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.


  • Qualifications

    Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
    Master's Degree in a related discipline is preferred
    7+ years relevant experience
    Knowledge of systems and processes is preferred
    Experience with SQL/SAS/Data manipulation tools required
    Previous experience with related fraud is preferred
    Solid understanding of TD Products and Channels
    People management experience is an asset
    Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
    Conceptual thinker; ability to wade through data and arrive at conclusions
    Strong interpersonal skills; comfortable interacting with team members of all levels
    Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
    Ability to take initiative and work independently under tight timelines
    Strong team collaboration skills
    Ability to effectively manage multiple projects and priorities simultaneously
    Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.