Comprehensive Care Coordinator


Incumbent is a subject
matter expert and leader of Comprehensive Care Coordinators (CCCs) in
activities surrounding care coordination and health navigation of patients who
are at high risk for avoidable ED utilization/hospital admissions. The Lead CCC
possesses an in depth knowledge and understanding of numerous variables and
interrelationships in the primary care innovation model and medical home,
adeptly navigating the complexities of patient care, including transitions of
care between inpatient and outpatient services. Incumbent is responsible for
leading and managing projects that promote and enhance the CCC role, including
orientation and training, report development and data analytics, project
management, and cross-covering clinics. The Lead CCC independently performs
analysis and manages projects under the direction of Ambulatory Care Coordination
leadership, Office of Population Health and Accountable Care, Physician Leadership
and Nurse Case Managers in supporting the patient and preventing avoidable ED
utilization/hospital admissions. Based upon operational
needs, the Incumbent may be embedded in any supported specialty clinic, provide
remote support, or serve as a float covering other Lead CCCs. Under
direction, the incumbent serves as the lead administrative support staff member
for an assigned area within the department and staff. The incumbent
provides staff support for departmental functions, administration, and performs
related duties as assigned.
  • Skills in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or heavy workload
  • Demonstrates basic knowledge of physician office policies and procedures.
  • Ability to prioritize and perform and multiple tasks simultaneously with minimal supervision
  • Ability to perform all Microsoft Word and Excel with accuracy and appropriate formatting.
  • Skill in reading and understanding documents written in Standard English text for informational communication, action and distribution.
  • Writing skills to compose, edit and proofread routine business correspondence using appropriate English grammar, syntax, spelling and punctuation.
  • Strong interpersonal skills and extremely resourceful.
  • Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
  • Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel.
  • Excellent analytical skills.
  • Ability to independently analyze information or problems, identify relevant factors, trends, and options, then implement and monitor solutions.
  • Ability to perform basic mathematical calculations quickly and accurately.
  • Ability to perform job duties in a detailed and accurate manner.
  • Skill in performing with frequent interruptions and/or distractions.
  • Ability to maintain helpful, caring and courteous relationships with our patients, co-workers, and physicians.
  • Working knowledge of the organization and where to go to get issues resolved.
  • Able to adhere to departmental attendance standards.
  • Ability to work occasional overtime, as needed.
  • Working knowledge of University policies, procedures and forms, as they relate to performance of job duties.
  • Knowledge of Medical Terminology.
  • Ability to speak conversational Spanish.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.