Backgrounds Compliance Analyst - Customer Service


Aerotek has an immediate opening for a Backgrounds Compliance Analyst - Customer Service at the corporate office in Hanover, MD.

Job Summary:

The Background Compliance Analyst is based in the Corporate Operational Services Department. The Background department consists of three unique disciplines; Adjudication, Customer Service, and Contracts. While in this position you will learn company policy, internal practices and procedures, and apply what you learn on a day-to-day basis within your discipline.

Essential Functions - Customer Service:

All Essential Functions of Adjudication and;
  • Educate and reinforce the company's background investigation policies and procedures to field office and corporate personnel
  • Educate field office personnel on how to order and retrieve results on the background check website
  • Educate and promote the capability of the background screening provider's system functionality and how field offices can use this functionality to assist them in developing and managing their own office background check program
  • Work directly with field offices and/or corporate personnel, as necessary, to document custom client background check requirements or instructions
  • Act as a liaison between our field offices and corporate personnel and background screening provider
  • Manage relationships with client required background vendors
  • Create compliant background check packages/services with vendor(s)
  • Investigate customer, vendor and overall service issues
  • Document essential information in company's internal systems

Minimum Education/Abilities/Skills:

* Bachelor's Degree preferred

* Experience in a professional business setting

* Must be able to make decisions based on facts and follow instructions

* Must have excellent communication skills

* Must be able to analyze and diagnose complex problems

* Must be able to operate, at all times, in accordance with company policy and practice

* Must be comfortable working with high-volumes and deadlines

* Must be able to work both as an individual and with a team

* Possess a working knowledge of Microsoft Office including, but not limited to, Word and Excel


Connect With Us!Not ready to apply? for general consideration.
Our people are everything. As a Best of Staffing Client and Talent leader, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.