Senior Solutions Engineer (Beeswax DSP) - FreeWheel

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Job Summary
This opportunity is at FreeWheel, a Comcast Company, and will be dedicated to Beeswax, a newly acquired programmatic offering.
Job Description

We are looking for a Senior Solutions Engineer who will be responsible for our new customers' rapid success on our platform. In this role , you will work closely with the Sales, Account Management, Product, and Engineering teams to provide solutions for Beeswax's newest customers and prospects while managing their initial implementations through to a steady-state. You are an ad tech guru who simplifies the challenging language of the industry for customers new to programmatic and who can also own a room with ad tech veterans and chief technology officers.

This role requires engaging with both enterprise clients and nimble startups to ensure their technical needs are met, issues are resolved with speed and quality, and toughest questions are answered about our Bidder-as-a-Service™ and DSP platforms prior to and during their implementation phase. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform.

You will also be responsible for re-engaging with existing customers that are now looking to implement new complex features and need specialized technical expertise.

What You'll Be Doing:

-Act as a technical subject matter expert on the Beeswax platform

-Deeply understand customers' technical requirements and architect elegant technical solutions

-Elicit customer technical and business KPIs, and define the success criteria of an engagement

-Develop custom onboarding plans that will steer a customer toward success and scaled spend through the platform

-Manage onboardings for new accounts and ensure a customer's first campaigns meet expectations

-Build a trusted relationship with customer stakeholders, particularly in ad ops, engineering, data science, and product roles

-Provide ongoing feedback to product and engineering to offer scalable solutions for our customers

-Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution

Who You Are:

-4-7 years of work experience in a technical customer facing or support role in adtech that has led you to become a domain expert in real-time bidding and digital advertising

-1+ years of project management experience

-Basic knowledge of Javascript and HTML and a mastery of SQL

-Excellent analytical and troubleshooting skills

-Outstanding technical and business communication--both written and oral--and comfortable in front of strategic customers and senior level executives

-Passion for and pride in your work and your customers' satisfaction

-Entrepreneurial spirit with strong desire to build something great

Company Description:

FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal - results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com.

Beeswax, acquired by Freewheel, created the Bidder-as-a-Service™ concept because we believe that every advertiser should have power, flexibility, and transparency when buying advertising programmatically. We offer our employees a culture of transparency and one with many challenging problems to solve.

Employees at all levels are expected to:

-Understand our Operating Principles; make them the guidelines for how you do your job.

-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

-Win as a team - make big things happen by working together and being open to new ideas.

-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

-Drive results and growth.

-Respect and promote inclusion & diversity.

-Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.



Education

Bachelor's Degree

Relevant Work Experience

5-7 Years



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