Collections Representative - Stevens Point or Milwaukee

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.

As a Collections Representative, you will:

  • Be responsible for obtaining past-due debts from individual or business customers of the bank. These customers may have an overdrawn checking or savings account, or they may have missed an auto, mortgage or business loan payment. Identifying the issue, collaborating on solutions and collecting the funds owed to the bank is at the heart of this position.
  • Work in a call center environment. Representatives wear headsets to field incoming calls and contact customers. A system automatically dials telephone numbers of customers with past-due accounts and, once the call has been answered, the system connects the call to the Collections Representative. During calls, representatives access multiple systems to discuss account status. After an introductory period and proven competency, this position has the potential to transition to a remote work environment.
  • Place 70-100 outgoing calls each day. Discussions are typically 10 minutes in length. In addition to discussions with customers, representatives also leave messages and field incoming calls.

Associated Bank is proud to provide a blended training approach including classroom, role-play and shadowing opportunities to learn from current Collections Representatives. This is a fast-paced and sometimes stressful position; however, collaborating on solutions with customers can be very rewarding.

Qualifications:

Education

· High School or equivalent combination of education and experience

Experience

· Less than 2 years Customer service, call center, telemarketing, or office support

· Strong Technology skills including utilizing dual computer monitors, and multiple systems at once

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