Lead Supervisor, Senior Center Operations - Dallas, TX

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Provides supervision, coordination and management oversight of all operational and programmatic support activities for assigned senior center and within assigned region. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective center operations.

Primary Responsibilities:
  • Directs, supervises, and manages all functions and activities of the Senior Centers, including systems, policies and procedures, human resources, support services, etc.
  • Plans, organizes and administers a community recreation program for older adults, including physical activities, health activities, human services, and special interest classes and programs
  • Coordinates staff work activities and monthly schedules in a timely manner. Ensures that the Center monthly calendar is in place ahead of time for seniors to review and sign up
  • Selects, trains, motivates and schedules Senior Center Staff and volunteers
  • Ensures that space, supplies, assistance are provided and maintained appropriately for senior members and volunteers
  • Promotes the provision of cost-effective high-quality member services to visitors, members and volunteers
  • Represents the Senior Center at public and professional meetings and conferences. Maintains professional affiliations and enhances professional development to keep pace with trends in Senior related activities
  • Evaluates performance and recommends merit increases, promotions and disciplinary actions, assists in interviews, trains and orients staff under the direction of the Regional Manager
  • Maintains senior member data base(s) effectively. Produces monthly reports to show membership statistics
  • Performs other related duties which may be inclusive, but not listed in position job description
  • Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree in Social Services, Aging, Business Administration, Public administration or related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
  • 2+ years of fitness center operations, senior center operations, community center operations or healthcare operations experience, including one year of supervisory experience
  • Working knowledge of Microsoft Office applications, including Excel
  • Computer literacy
  • Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
  • Knowledge of fiscal management and human resource management techniques
  • Knowledge of office management techniques and practices
  • Skill in gathering, analyzing, and evaluating data
  • Skill in written and verbal communication
  • Ability to exercise initiative, problem solving, decision-making
  • Ability to establish priorities and coordinate work activities
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:
  • 5+ years of fitness center operations or senior center operations, including three or more years of supervisory experience
  • Good communication and customer service skills

Physical & Mental Requirements:
  • Ability to lift up to 100 pounds
  • Ability to push or pull heavy objects using up to 300 pounds of force
  • Ability to sit for extended periods of time Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Ability to work extended hours including some evenings and weekends
  • Ability to travel to attend in-town and out-of-town meetings and conferences
  • Ability to travel to members' homes when required to ensure their well-being

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Lead Supervisor, Senior Center Operations, Dallas, TX, Texas