Admin Support, Per Diem - Audiology Clinic

Responsibilities
In our department, we help individuals with
communication, hearing, cognitive and swallowing disorders, along with everyday
tasks. Our patients have problems that can lead to social isolation,
unemployment and depression. Our goal is to help them with their challenges so
that they may enjoy improved quality of life. We are looking for an individual
who is dedicated to helping others. We care a great deal for those that work in
our department. We hope that the candidate who takes this position will want to
remain with us for many years. The individual holding this position will: greet
patients at the time of their appointment and check them in and out in UCLA's
electronic health record (CareConnect); collect patient payments, make informed
scheduling decisions based on knowledge of clinical practice at this Clinic;
register new patients in CareConnect; receive incoming phone calls; closely
monitor items in order and referral workqueues in CareConnect to ensure timely
scheduling of appointments; request authorizations; reconcile clinician
charges; maintain par levels for supplies, verify insurance benefits within a
well-defined scope. Customer service is heavily emphasized at the Clinic.Qualifications
Provide the highest level of customer service.
Prioritize assignments when faced with heavy workload, deadlines,
interruptions, and competing requests to
complete tasks in a timely manner. Interact diplomatically with a diverse
population composed of staff, physicians, administrators, and outside
personnel.
Modify and adapt office procedures when confronted with changing operational
needs.
Once trained, utilize Medical System structure and policies to serve as a
resource for questions, referrals, and documentation.
Recognize and deal appropriately with sensitive and confidential issues.
Once trained, utilize the electronic health record (CareConnect) to perform
administrative functions for
various tasks related to patient services.
Effectively use Word and Excel.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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