Systems Specialist II

Description

Job Description:

Leidos has an immediate need for a Systems Specialist at Hanscom AFB.

Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

Primary Responsibilities

Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals Provide AHLTA/CHCS user assistance (trouble tickets, etc.) Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC). Participate in team projects that enhance the quality or efficiency of service support Assist in special AHLTA/CHCS product-related issues as needed Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis

Basic Qualifications:

Requires high school diploma or equivalent and 2 - 4 years of experience.

Must be able to obtain ADP II.

Comptia Security + certification within 6 months of hire

External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

No

Clearance Level Required:

ADP2 / IT2

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Administration

Pay Range:

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