Sr IT Business Analyst

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Sr IT Business Analyst Business Analysts within the IT Business Performance Group at PRA work in a global team environment to define, deliver and improve complex software applications used by thousands of PRA employees worldwide.


Minimum Qualifications:
  • Bachelor's degree in related field or equivalent experience
  • 5+ years of Business Analysis experience
  • Accustomed to being held accountable for user satisfaction
  • Team-player with a team-first attitude
  • Excellent verbal and written communication skills
  • Effective time management skills
  • Strong relationship building; enjoys collaborating with others
Preferred Qualifications:
  • Agile software development experience
  • Experience working in an FDA-regulated environment such as the Pharma, Biotech, or CRO industries, particularly within Pharmacovigilance
  • Experience working with custom apps
  • Professional certifications such as CSPO, BACP, IIBA, PMP
Applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. Benefits of Working in ICON:Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.


  • Partner with business and technology stakeholders to elicit, define, and prioritize user requirements
  • Diagram As-Is and To-Be business processes and review with stakeholders
  • Proactively research best practices and align solutions accordingly
  • Participate in design sessions
  • Work with agile software development teams to deliver new features and enhancements
  • Demonstrate software changes to stakeholders, solicit their feedback, and work with the development team to make improvements
  • Participate in software validation by authoring user acceptance test cases and facilitating test sessions
  • Support existing products by triaging issues, identifying short term workarounds, and coordinating long term solutions
  • Work with software vendors to validate and deliver their products and services
  • Function as a leader on the project team and liaise between business users, software developers and testers, validation analysts, solution architects, and third-party vendors
  • Represent the Business Analysis team to continuously improve IT processes

United States-North Carolina-Raleigh