Sr. Sales Engineer, Comcast Government Services

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services."

Job Summary
The Sr. Engineer for Comcast Government Services will play a key role within Comcast Business by providing best in class customer solutions and technical sales support to the US Federal Government. The individual will partner with Federal Sales team and serve as a technical influencer leading the targeting complex Federal requirements. The Sr. Sales Engineer will leverage Comcast's dense Metro infrastructure and full suite of WAN and Managed Network Services to help the Federal Government transform legacy network architectures to modern standards. This role requires a broad understanding of access and networking technologies with emphasis on Managed Services, Professional Services, Ethernet, Optical and IP Networking. Acting as technical lead on the account team, the Sr. Engineer will be responsible for understanding all Customer technical and business requirements, developing solutions, authoring technical proposals, and presenting solutions to both Federal Acquisition decision makers and internal senior executives. The Sr. Engineer will work directly with external customers to build strong lasting relationships and internal Comcast team to advocate on behalf of the customer regarding network landscape and future requirements. This a highly collaborative position that requires ability to work well under pressure and under challenging deadlines related to proposals that have executive visibility. The successful candidate must possess the intellectual curiosity and drive to learn and stay current on industry trends in a constantly evolving word and be able to articulate these trends upon customer inquiries for details.
Job Description

  • Develop solutions leveraging Comcast Managed Network Services portfolio including Managed Broadband, Managed Router, Managed WiFi, Managed Security, Unified Communications/Voice and Ethernet products.
  • Attends customer meetings in person and via the phone. Interacts with all levels of customer's management team to drive new sales.
  • Engineer customized highly available networks adapted specifically for the unique requirements while staying within set budgets and financial targets.
  • Documents, via diagrams and writing, and presents the solution to the customer while describing the benefits of the solution and building relationships with customers as a trusted advisor.
  • Generate as-built diagrams internally and externally as required, provide post sale support to implementation and operations teams ongoing.
  • Assist in the preparation of RFP's, designing cost-effective solutions plus solving configuration challenges through the standard or Individual Case Basis (ICB) process.
  • Collaborate with Network Engineering and Solutions Architecture, Product Management and Marketing teams to fully support the Presales Effectiveness of the Sales Engineering teams.
  • Participate in strategic and tactical account planning.
  • Possess and maintain the business acumen to anticipate future trends, competitive landscape, understand how organizations generates profits and manages cost and translate market knowledge into business opportunities.
  • Lead the introduction of a new product, process or technology within the Comcast Business Sales Engineering community.
  • Acts as a technical expert for all Comcast Business products and services.
  • May work independently or as part of a team on more complex projects and accounts.
  • Provides updates and accurate reporting to leadership on specific customer due dates, network/capital costs and other portions of current opportunities.
  • May be responsible for leading a team but does not directly manage people.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Must be able to travel regularly as required.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.


Minimum Requirements:
  • Bachelor's Degree or equivalent, preferably in Engineering, Telecommunications or Computer Science
  • CCNA/CCSA/CCNP/CCSP (or equivalent experience) desired
  • MEF CECP/Cisco CMNA/Fortinet NSE/Ciena CE-A/Juniper JNCIA (or other industry certifications) desired
  • 11+ years' related experience, and 3+ years related experience working with Enterprise level customers on complex networks.
  • Extensive background in design and deployment of complex optical, data, video and voice networks highly preferred.
  • Experience with the following:
    • MAN/WAN technologies: Carrier Ethernet, SD-WAN, IP-VPN/MPLS, and Wavelength
    • Internet, Peering, TCP/IP, Border Gateway Protocol (BGP)
    • Layer 1 Access Networks (Optical/WDM, Hybrid Fiber Coaxial, Twisted Pair Copper)
    • Layer 2/3 networking and protocols (Switching/Bridging, VLAN's, L2CP, Routing and Security)
    • Advanced Voice networking technologies including VoIP, SIP and Packet Cable
    • Software Defined Networking (SDN), Network Function Virtualization (NFV), Orchestration and Cloud based networking
    • Business Continuity and Disaster Recovery concepts
  • Demonstrates advanced solution selling abilities and effective, pro-active customer communications.
  • Excellent project management skills
  • Excellent verbal and written communicator with ability to explain technical concepts in simple and understandable terms to a layperson through strong presentation skills
  • Self-motivated, project oriented individual
  • Able to accomplish tasks and projects without the need for constant supervision
  • Proficient in Microsoft Office, Microsoft Visio, Salesforce and other desktop and engineering applications and tools
  • Team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced sales environment
  • 10-25% Travel Required
  • Ability to obtain and maintain a U.S. Government national security clearance strongly preferred.
  • U.S. citizenship required.


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.



Education

Bachelor's Degree

Relevant Work Experience

10 Years +



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.