Call Center RN - Telecommute in NC or MO

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Optum Health Care Decision Support is a 24/7 inbound call center. We have full-time positions available with the hours of 1:30 PM - 10:00 PM CST Tuesday to Saturday or 11:30 - 10:00 CST Wednesday to Saturday. There is a requirement to work every Saturday. Holidays are required on a rotating basis.

Training is mandatory and regardless of assigned schedule, will be 40 hours per week for 6 weeks, at regular daytime business hours, 8:00 AM - 4:30 PM CST Monday - Friday.

If you are located in the state of North Carolina or Missouri, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Active, unrestricted Compact State RN license in the state of North Carolina or Missouri
  • Ability to obtain additional state licensure as needed
  • 3+ years of experience as a Registered Nurse
  • 3+ years of varied clinical experiences in an acute care/hospital setting
  • Proficient level of experience with Microsoft Office applications, and strong technical aptitude
  • Ability to work 1:30 PM - 10:00 PM CST Tuesday to Saturday or 11:30 - 10:00 CST Wednesday to Saturday
  • Ability to work Saturday each week
  • Ability to work rotating holidays
  • Ability to work up to 6 hours mandatory overtime, when necessary
  • Ability to work Monday - Friday during daytime hours 8:00 AM - 4:30 PM CST for the first 6 weeks for training
  • Dedicated, distraction free space in home for home office
  • Access to high speed internet (DSL/Cable/Fiber Optic)
  • Reside in North Carolina or Missouri

Preferred Qualifications:
  • Home health experience
  • Triage experience
  • Case management experience
  • Customer service experience
  • Experience in a telephonic role
  • Highly organized, self-directed worker with an ability to function in high volume environment
  • Solid verbal and written communication skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, Registered Nurse, Compact State License, Call Center, Telephonic Triage, Patient Help Line, Compact State, Acute Care, Clinical Experience, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, NC, North Carolina, MO, Missouri