Sr Manager, Head of Cyber Incident Management

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Center 2 (19050), United States of America, McLean, Virginia

Sr Manager, Head of Cyber Incident Management

Capital One’s Cyber Incident & Event Management team supports the rapid and effective response to crisis situations affecting Capital One-owned and managed technology assets.

The associate in this role will work closely with other Cyber Operations teams including the Capital One Cyber Security Operations Center (CSOC) and Cyber Incident Management Team (CIM). When cyber incidents occur, the associate in this role will coordinate response activities to ensure effective remediation. This is an operational role which may include occasional non-standard working hours (nights/weekends).

Responsibilities:
  • Working closely with the appropriate accountable executive to determine scope and completion criteria
  • Provide direct guidance to a cross functional (tech, business, legal, cyber, communications) working group
  • Detailed tracking of all activities associated with the cyber event
  • Develop communications for senior leadership audience
  • Hold teams accountable for commitments to meet milestones
  • Facilitate working groups to solve complex challenges
  • Engage with senior leadership on updates and strategic direction
  • Communicate deep technical cybersecurity threat & incident response operations information across the Cybersecurity division, to include the CISO and CIO
  • Verify all work is properly documented in the Cybersecurity Incident Management system of record
  • Engage with associates across the Capital One enterprise including the Cybersecurity Operations Center (CSOC) and Cyber Threat Intelligence (CTI) teams as necessary
  • Benchmark “as-is” processes and technology against industry
  • Analyze Incident Management performance by observing trends, identifying and prioritizing corrective actions, and directing the those corrective actions to increase accountability, improve process effectiveness, demonstrate compliance, and provide quantifiable inputs for resource allocation decisions
  • Define quantifiable Key Performance Indicators (KPIs) to measure efficiency and success of team activities
  • Maintain updated knowledge of best practices in Cybersecurity Operations and Incident Response processes to identify and recommend new technologies and/or processes with the potential to enhance operations
  • Develop, follow, and maintain ‘playbooks’ which provide a visual depiction of various operational workflows
  • Identify and enhance processes where automation has the potential to improve efficiency


B asic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 8 years of experience in Technology
  • At least 5 years of experience in Program Management


Preferred Qualifications:
  • Bachelor's Degree
  • 5+ years of experience in Cybersecurity
  • 5+ years of experience in incident management, service delivery or knowledgebase management



    At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

    Who We Are

    At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

    Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

    Location: McLean, Virginia; Richmond, Virginia