Senior Manager Operations--Water Utility

Here at American Water, we are committed to safety, reliability, exceptional water quality, and providing the best service within our communities. This position reports directly to the Senior Director of our operations team and is an integral part of the successin the St. Louis area!

We are looking for someone who is passionate about providing clean drinking waterservice to our customers, will workacross all levels of the organization, can make high-level decisions, and is an experience leader of people. American Water employees striveto provide critical and excellent service to our communities and is looking for the next leader in our Operations team in Missouri!

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S.publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.comand follow American Water on Twitter, Facebookand LinkedIn.

Primary Role

Direct the development, management, and operation of the facilities and personnel of the state or state district engaged in the functional area of water operations.

Key Accountabilities

  • Develop operations strategies and direct and manage the field operations and production for water operations within the
  • state/state district. Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities. Provide strategic and operational input
  • to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded.
  • Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance,and develop both individual and team capabilities. Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity.
  • Work with the state president and engineering staff to develop the strategy and priorities for capital investment programs,and drive the effective implementation of such programs.
  • Support the business development function within the state. Assist in due diligence and operational analysis, and ensure effective integration and performance of acquisitions and contract operations.
  • Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders. Support and assist the state president in maintaining and enhancing such relationships state-wide.


  • Working knowledge of regulatory developments, new technology and current trends in water quality, treatment, and Engineering economics.
  • Applicable knowledge of water resources industry, business, and environmental regulatory field.


  • Minimum 5-10 years of relevant experience
  • Bachelors or equivalent experience

Travel Requirements

  • Intrastate travel
  • Driver's license required

Work Environment

  • Indoor and outdoor environment


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.