Call Center Representative - Bilingual

Job Description
CVS Health has an exciting new opportunity in Lincoln, RI for a Bilingual Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers.

You will be responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS's digital platforms, with the ultimate focus on customer satisfaction.

This is a work from home position which will require you to work remotely. The schedule for this position is 10:30am - 7:00pm. Due to COVID, our hours of operation have temporarily been reduced. If we lift our COVID policy, the candidate must be flexible to cover hours of operation as business needs, in the event where hours are adjusted to later in the evening. We are seeking someone interested in working remote Monday through Friday, with rotating weekends.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays

Required Qualifications
• 1+ years of experience in a Customer Service position
• Must be Bilingual in Spanish and English both verbal and written.

Preferred Qualifications
• Experience in a call center environment in a retail or healthcare setting
• Experience collaborating with external vendors

Education
• Verifiable high school diploma or GED.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.