Sr. Project Manager

Role Value Proposition:

This position will reside in the Group Program Management Office, a consolidated organization in Group Benefits Operations responsible for execution of the Group Benefits project portfolio. This Project Management position has primary responsibility for taking projects from original concept through final implementation including structuring, planning, and managing multiple large and/or complex business or IT projects.

This person will work independently and successfully manage projects following department documentation and performance standards. This person must also be able to manage the expectations and interests of project team members, key sponsors, & stakeholders to ensure their continued support and appropriate participation in the project. Responsibilities may also include oversight for other project managers who may own one or more work stream in their program or project.

Key Responsibilities:
  • Working independently, define project interdependencies, outputs, critical path dependencies. Track team progress against plan.
  • Provides direction on behalf of Product Owner to Agile team to help resolve conflicts regarding scope and applications.
  • Requires the ability to lead and motivate Agile team members that are not direct reports, as well as providing scope direction. Define high level epics and features and document stated benefits; assist business leaders with business case and ROI development and define acceptance criteria.
  • Identify and document project scope and objectives, leveraging stakeholders and other SMEs to understand the business needs.
  • Identify resources needed to deliver features. Define resource needs/requirements, secure resource alignment and track resource allocations against the project schedule - taking into account resource availability and / or constraints. Proactively identify and resolve resource constraints with appropriate resource managers / departments.
  • Develop project communication plan. Communicate project progress and status to all levels of the organization through status reports, stakeholder presentations, project scorecards, and other mediums as required.
  • Adhere to MetLife SAFe Agile guidelines (following MetLife ILM guidelines) using standard templates and tools such as project charters, status reports, ROI worksheets, PAR/Agile business case documentation, issue/action logs, etc.
  • Run effective project status meetings, manage meeting minutes and action plans, and ensure team is delivering continuous incremental business benefits in line with required scope.
  • Identify and escalate project risks/issues and collaborate with agile team to propose solutions.
  • Coordinate Project estimates with IT and other Partners and update at set stages through the project lifecycle; Manage Project Budget/Financials through financial tracking and reporting (plan, actual, forecast).
  • Apply change management methodologies to ensure appropriate change tracking and approvals. Ensure critical changes have documented approvals and do not negatively impact the project's stated benefits.
  • Identify and manage Operational Readiness and rollout tasks and activities - including process documentation, work instructions, training and other readiness communications.
  • Manage critical relationships (in a matrix environment) with all key project team members and stakeholders.
  • Coaching and mentoring peers. Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:

  • 8+ years of relevant work or project experience
  • 5+ years in the role of managing projects.
  • Proven ability to plan, organize and lead the execution of large and/or complex projects that span many IT and / or business departments, business process, and applications.
  • Demonstrated time management and organizational skills.
  • Ability to work independently with minimal oversight
  • Exceptional communication and presentation skills, both verbal and written. Ability to interpret and communicate complex ideas - for a wide variety of audiences.
  • Exhibit strong collaboration and ability to engage across multiple functions and business units.
  • Ability to negotiate and resolve conflict effectively.
  • Ability to lead, motivate and support a project team(s) across multiple areas in the organization.
  • Facilitate effective discussions and prioritize work to maximize work effort of the team.
  • Ability to learn and understand organizational dynamics.
  • Ability to influence within own team and with partners and senior management.
  • Identify risks to project success and recommend course of action to prevent risk from negatively impacting the project. Effectively recognize when to escalate issues and options to senior management for resolution.
  • Financial and business acumen.
  • Ability to work in a matrix (cross departmental) and virtual work environment.
  • Embodies MetLife core values and exhibits in behaviors.
  • Good working knowledge of all MS Suite Software (PowerPoint, Excel, Word, Outlook, Other)
  • Proficient in MS Project.

  • Undergraduate degree with Agile certification preferred
  • Advanced degree a plus
  • Self-motivated to proactively learn about the business and develop relevant skills/knowledge base

Business Category

GTO/Group Benefits Operations

Number of Openings


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world. Visit us at to learn more about our brand, history, and values.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 118462