Lead Long Term Disability Claims Specialist

Job Location: Aurora, IL

Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

Role Value Proposition:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In this role you will handle the most complex claims and be a leader and mentor within their site for claim management. This role will work with new hires as a coach to help them maximize their abilities related to claim decision making and service delivery. The Lead Claims Specialist will be a technical expert and an emerging leader who will be a change agent and will be asked to participate on various continuous improvement projects to provide input on new ideas or designs influencing how we manage claims and service customers. The Lead Claims Specialist is the highest-level individual contributor resource that manages claims within the LTD organization

Key Responsibilities:
  • Makes independent decisions in managing assigned caseload of the most complex cases.
  • Independently assess, analyze and render appropriate claim decisions, consistent with the applicable plans and federal and state law, to maintain appropriate and timely claim outcomes.
  • Participates in hew hire onboarding as well as one on one coaching, mentoring and development.
  • Serves as an extended leadership team member, providing direct support to Unit Leaders, and partners with leadership team to meet project goals related to quality, timeliness, and customer service and staff development.
  • Provides feedback to leadership team on individual, team, customer or site performance.

Essential Business Experience and Technical Skills:

  • High School Diploma; 5+ years of LTD/IDI claims experience
  • Knowledge of data collection, analysis and reporting techniques

  • May require specialized knowledge acquired through formal claim training
  • Bachelor's Degree

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world. Visit us at www.metlife.com to learn more about our brand, history, and values.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 117992