Patient Services Operator- askMDAnderson

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention.

Summary

The primary purpose of the Patient Services Operator position is to provide prompt and courteous information to callers utilizing institutional resources such as the patient care management system, computer-telephony integrated systems and other institutional systems. Responsible for routing callers to appropriate destinations within the institution, sending alphanumeric pages and calling codes.

The ideal candidate must have a high school diploma or equivalent with at least two years of experience answering multiple telephone lines, responding to customer inquiries or related experience.

Shift: 12p - 10p Friday, Saturday, Sunday, Monday.

Key Functions

Provides patient information and directions to callers in a fast pace, high call volume environment (10 or more incoming telephone lines). Operates telecommunication integrated systems. Extracts information from various Institutional systems (e.g. EPIC, Infinity). Operates multiple electronic devices and systems simultaneously.

Handles confidential patient information in accordance with HIPAA and other applicable laws and regulations. Protects privacy of patients and employee's information.

Essential Employees must be prepared to work as a member of the Hurricane Ride Out/Recovery Team.

Utilizes appropriate grammar and dictation when communicating with callers. Maintains a professional and positive attitude in a fast-paced environment. Often interacts via the phone with patients, family members and employees in highly emotional or agitated situations.

Proactively contacts and provides critical information to teams of up to 12 areas (Anesthesia, Chaplain, MICU Fellow, ICU Nurse, Lab Medicine, Materials, MERIT Nurse, UTPD, EKG, PEDI, Pharmacy, and Respiratory) within the Institution the event of a Code Blue.

Provides prompt and courteous service to individuals and employees who are in need of contacting Human Resources after hours to report the death of an employee.

REQUIREMENTS

Education

Required: High school diploma or equivalent.

Preferred: Associate degree in communications or related field. Bilingual in Spanish.

Experience

Required: Two years of experience answering multiple telephone lines, responding to customer inquiries or related experience.

Preferred: Healthcare experience.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
  • Requisition ID: 141675
  • Employment Status: Full-Time
  • Employee Status: Regular
  • FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
  • Work Week: Evening/Night, Varied, Weekends
  • Fund Type: Hard
  • Pivotal Position: No
  • Minimum Salary: US Dollar (USD) 27,040
  • Midpoint Salary: US Dollar (USD) 34,000
  • Maximum Salary : US Dollar (USD) 40,800
  • Science Jobs: No