Manager, Salesforce Administration

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!


Job Summary

The Salesforce Center of Excellence Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence.

Reporting to the Sr. Manager, Salesforce Center of Excellence, the role of the Manager, Salesforce Administration is critical to the success of the Salesforce COE team in achieving operational excellence and optimizing business value. This individual will be accountable for managing and delivering system administration, business configuration, user management, and platform optimization strategy.

  • Management of direct team (~5-10 employees) responsible for Salesforce platform administration, configuration, and user management.
  • Establishes operational objectives for department or functional area and participates with other managers to establish group objectives.
  • Responsible for providing guidance, coaching, upskilling, and training to employees inside and outside direct team.
  • Builds and matures team roles and responsibilities as platform and team scope expands.
  • Monitor on-going performance and communicate expectations and results.
  • Demonstrates BSC Leadership Behaviors.
  • Communicates effectively at all levels of leadership.
  • Has responsibilities for communicating with vendors external to the organization.
  • Documents team process and procedures.
  • Works closely with business and IT leadership to drive alignment and process improvement.
  • Responsible for improving processes, training, and tools to enhance performance of the team and platform.
  • Cultivates collaboration between business and IT for optimal delivery and developer operations.
  • Works to achieve operational targets with direct impact on departmental results.
  • Accountable for the overall administration and maintenance of the salesforce platform.
  • Builds and maintains the strategy for Salesforce license management, profile and role hierarchy, technical clean up, report management.
  • Evaluate priorities and trade-offs between initiative size and complexity, cost, urgency, risk, and stakeholder value.
  • Continuously builds expertise in salesforce administration, products and operational best practice.


Knowledge and Experience
  • Typically, requires a college degree or equivalent experience.
  • 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager.
  • Salesforce experience required.
  • In-depth knowledge of salesforce products and their functionalities.
  • Experience in Product Management.
  • Strong analytical and problem-solving skills.
  • Highly skilled in interpersonal and verbal/written communications, presentations, analytical and problem-solving skills.
  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation.
  • Understands Blue Shield of CA's mission and business plan.
  • Has functional expertise within the area of responsibility.
  • Typically, requires advanced knowledge of job area usually obtained through advanced education combined with experience.
  • Desired project management, business analysis (IIBA), or lean sigma certifications.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.EEO Policy