Manager - Site Reliability Engineering

Job Description

The New York Times is looking for a Manager of Engineering on our Delivery Engineering team for the Site Reliability function. There is an opportunity for you to shape this role to some degree as we look to grow the team. You will help establish the long-term strategy for this team in its early stages of growth..

About The New York Times

The New York Times has been fulfilling its mission to "seek the truth and help people understand the world" for nearly 170 years by delivering outstanding journalism. More recently, this mission has been augmented by a deep investment in digital subscriptions and products. All of this has culminated in 7.5 million subscribers using The New York Times to read news, enjoy games, try recipes, and listen to podcasts.

The New York Times seeks to become " a world class digital media business ". We understand that in order to do so, we must also build a world class engineering team. This role is key in helping us get to our goals as it spans across all engineering disciplines and functions.

About the Team

The primary goals of the broader Delivery Engineering team are
  • Develop centralized tooling, infrastructure, and capabilities that other engineering teams use daily to be more productive and ship software faster without compromising its integrity and quality.
  • Help build operational excellence across all of our systems by helping them be more reliable, secure and observable

We are grounded in the core value that product focussed teams should concentrate on building or enhancing features that provide business benefit, whereas we provide them with the capability to do so and continue to make it possible for them to move faster without compromising the integrity of their software

Delivery Engineering over the last few years has had a massive impact on developer productivity and operations. We are looking to increase our investment in the team to build better productivity tooling and centralize a lot of the complexity that several teams have to navigate today. In an ideal world, the tooling, architecture and infrastructure that the team builds would be far more leveraged than it is today and other teams would be more productive and deal with less complexity going forward. The team is central to the functioning of all other product engineering teams as The New York Times grows its journalism and product portfolio..

Role Description

This is an engineering leadership role, which means we are seeking candidates who are strong technologists, exceptional leaders of engineers, and highly collaborative cross-functional partners.

This role is open to full-time remote and NYC based in-office employees.

Your responsibilities will include:
  • Creating the right tooling and processes that enable us to have a clear understanding of our day to day operations across several systems and teams
  • Manage tooling and processes around incident response for all of the New York Times
  • Build tooling that enhances our operational maturity across hundreds of systems spread across multiple engineering teams
  • Work with other engineering teams as stakeholders to understand their pain points around operating their systems and identify problem patterns that need to be addressed
  • Over time embrace disciplines such as fault injection and chaos engineering to expose and address reliability gaps in our applications and systems.

We expect our candidates to demonstrate competence in at least some of the following criteria:
  • You have led large, complex, and high-performing engineering teams
  • You have managed senior staff
  • You are passionate about creating inclusive environments and committed to diversity, equity, and inclusion
  • You build strong organizational cultures focused on growth, innovation, and fostering creativity
  • You are skilled at sourcing, attracting, recruiting, hiring, growing, and retaining exceptional and diverse teams
  • You value building excellent partnerships and default to collaboration
  • You have experience in building centralized infrastructure, platforms, services, and other technologies that are used by a wide variety of internal engineering teams
  • You have extensive experience dismantling legacy systems while moving organizations onto modern technology stacks
  • You know what it takes to build large scale distributed systems, designed to be highly reliable, scalable, secure, and observable
  • You have a high degree of empathy for existing solutions and aren't afraid to tackle legacy systems, processes and are able to challenge yourself and your colleagues in a positive way.

Additional Information

Here are some examples of the work that has been done over the years on Delivery Engineering:

You can read more about what we are up to in Technology at The Times in general on our Open Blog .

This role may require limited on-call hours. An on-call schedule will be determined when you join, taking into account team size and other variables.


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.