Senior Supervisor, Operations

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S.publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.comand follow American Water on Twitter, Facebookand LinkedIn.

Pennsylvania American Water is seeking a dedicated, organized, and goal-driven leader to join our team in Scranton, PA.As a Senior Supervisors of Operations, you will be responsible for overseeing a team of supervisors, performing job inspections in the field, and handling the budgeting and scheduling of projects. You will communicate and build relationships with local officials. As the Senior Supervisor, you will also help develop our workforce to align with the culture, goals, and values of the organization.

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
  • Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
  • May be involved in customer service related issues. (10%)
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforce.
  • Work collaboratively with other functional leads to mitigate business risks.
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


  • Knowledge of the regulated water business and the regulations impacting the business. Knowledge of process and operational areas


  • Bachelors or equivalent experience
  • Minimum 2-5 years experience in operations.

Travel Requirements

  • Local and occasional regional travel

Work Environment

  • Indoor and outdoor environment.
  • 24/7 operations

Additional Job Criteria

  • Water Distribution license is preferred.
  • Must possess valid state drivers license.
  • Certifications/Training in Safety preferred

Physical/Cognitive Requirements:
  • Ability to sit, stand, bend, and walk for long periods of time.
  • Lift minimum 25lbs. Occassional hands on work required.


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.