Application Support Engineer - Production / Technical Support IV Hadoop platform (3781854)

Job Description

Accenture Flex offers you the flexibility of local fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and DiversityInc s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today s biggest business challenges. You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.

Position Overview:
  • Ensure stability and availability of critical applications in Enterprise Experience Technology Global Human Resources portfolio.
  • Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams.
  • Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
  • Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
  • Responsible for completing application management and governance deliverables.
  • Resolve complex issues.
  • Consult with end users to determine optimal configuration of equipment and applications.
  • Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercise judgment within defined procedures and practices to determine appropriate action.
  • Should have increased awareness and exposure to basic technical principles, concepts and techniques.
  • Participate with management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Provide the client areas with technology products and service alternatives that improve the production services environment
  • Perform level 1 and level 2 production support activities consisting of Incident Management, Change Management, Problem Management and Knowledge Management.
  • Coordination of maintenance activities, overseeing change requests, and performing post implementation validation, monitoring jobs, production validation after patching, and coordinating resolution of all incidents.


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Qualifications

Minimum Qualifications:
  • Minimum 3 years Hadoop experience
  • High School Diploma or GED


As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $39,300 - $71,499 and information on benefits is here

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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[{ "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 24 }, "@context": "https://schema.org", "@type": "JobPosting", "title": "Application Support Engineer - Production / Technical Support IV Hadoop platform (3781854)", "jobLocation": [ { "@type": "Place", "address": { "addressLocality": "Charlotte", "addressRegion": "NC", "addressCountry": "USA", "postalCode": "unavailable", "streetAddress": "unavailable" } } ], "baseSalary": { "@type": "MonetaryAmount", "value": "unavailable", "currency": "unavailable" }, "qualifications": "
Minimum Qualifications:
  • Minimum 3 years Hadoop experience
  • High School Diploma or GED


As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $39,300 - $71,499 and information on benefits is here

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

", "description": "
Accenture Flex offers you the flexibility of local fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and DiversityInc s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today s biggest business challenges. You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.

Position Overview:
  • Ensure stability and availability of critical applications in Enterprise Experience Technology Global Human Resources portfolio.
  • Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams.
  • Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
  • Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
  • Responsible for completing application management and governance deliverables.
  • Resolve complex issues.
  • Consult with end users to determine optimal configuration of equipment and applications.
  • Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercise judgment within defined procedures and practices to determine appropriate action.
  • Should have increased awareness and exposure to basic technical principles, concepts and techniques.
  • Participate with management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Provide the client areas with technology products and service alternatives that improve the production services environment
  • Perform level 1 and level 2 production support activities consisting of Incident Management, Change Management, Problem Management and Knowledge Management.
  • Coordination of maintenance activities, overseeing change requests, and performing post implementation validation, monitoring jobs, production validation after patching, and coordinating resolution of all incidents.
", "responsibilities": "unavailable", "datePosted": "7/14/2021 12:00:00 AM", "validThrough": "8/12/2022 7:16:06 PM", "hiringOrganization": "Accenture", "employmentType": "Full time", "skills": "Software Engineering", "Industry": "unavailable", "identifier": { "@type": "PropertyValue", "name": "Accenture", "value": "9282280_en" } }]
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

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