TDS Operations Analyst I (US)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

The TDS Operations Analyst I will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Requirements

  • Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/practice, referring to a more senior role when necessary

  • Top level expert on products, end-to-end processes and systems for own specialized area

  • Handles 1st level escalated issues and provides work guidance as a resource to others

  • Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required

  • Transactions are characterized by low to moderate-risk/ financial impact

  • Low to moderate decision-making authority within defined parameters

  • Provides process / policy guidance to others - internal partners and external customers

  • May act as a primary coordinator on small scale initiatives or work stream packages for assigned area

  • Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required

  • Requires advanced knowledge of business unit and operational functions for business area supported and regulatory issues/ requirements for jurisdictions supported

  • May interact with cross-functional teams and/or involving external contacts


  • Qualifications

    • Undergraduate degree/ college diploma

    • 3+ years relevant experience

    • Solid knowledge of key functional areas

    • Solid knowledge of operational functions, standards, and regulations

    • Ability to exercise sound judgement in making decisions

    • Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

    • Ability to communicate effectively in both oral and written form

    • Ability to work collaboratively and build relationships

    • Skill in using computer applications including MS Office

    • Ability to pay high attention to details

    • Ability to work successfully as a member of a team and independently

    • Ability to handle confidential information with discretion

    • Ability to exercise judgement in making routine decisions and escalate where appropriate


    • Inclusiveness

      At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

      If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

      EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.