Senior Cyber Incident Management Analyst

Center 2 (19050), United States of America, McLean, Virginia

Senior Cyber Incident Management Analyst

The Cybersecurity Incident Management team at Capital One is responsible for coordinating, documenting, communicating, and tracking all Cybersecurity Incidents impacting the Capital One enterprise. This team owns the Cybersecurity Incident Management framework, which incorporates goals and objectives based on corporate guidelines and regulations to ensure all measurable aspects of the cybersecurity incident management process correspond to the operational priorities of the organization. The associate in this role will define, monitor, and measure the accomplishment of goals and objectives by quantifying the implementation, efficiency, and effectiveness of Cybersecurity Incident Management process, and identifying ways to enhance and automate various processes. The associate in this role will work closely with Cyber Operations teams including the Capital One Cybersecurity Operations Center (CSOC) and Cybersecurity Incident Response Team(CIRT) to ensure tight integration and resiliency of all operations. When incidents occur, the associate in this role will coordinate teams to ensure efficient response and recovery operations. The associate should be willing to work in an operational environment, which may include long or odd hours.

General Responsibilities:
  • Execute day-to-day cybersecurity Incident Management operations
  • Use technology infrastructure and operational processes to enable a more effective incident response process
  • Develop and distribute executive-level summaries of cybersecurity incidents which impact Capital One assets
  • Communicate deep technical cybersecurity threat & incident response operations information across the Cybersecurity division, to include the CISO and CIO
  • Verify all CSOC and CIRT work is properly documented in the Cybersecurity Incident Management system of record
  • Engage with associates across the Capital One enterprise including the Cybersecurity Operations Center (CSOC) and Cyber Threat Intelligence (CTI) teams as necessary
  • Benchmark “as-is” Cybersecurity Incident Management processes and technology against industry
  • Identify and track Incident Management performance measures to provide relevant performance trends over time
  • Analyze Incident Management performance by observing trends, identifying and prioritizing corrective actions, and directing the those corrective actions to increase accountability, improve process effectiveness, demonstrate compliance, and provide quantifiable inputs for resource allocation decisions
  • Define quantifiable Key Performance Indicators (KPIs) to measure efficiency and success of Incident Response team activities
  • Automate the production of interval based reports which provide KPI metrics
  • Coordinate with various teams in clarifying security risks, and roles and responsibilities related to ongoing Incident Response cases
  • Provide support to operational & cybersecurity strategy development
  • Maintain updated knowledge of best practices in Cybersecurity Operations and Incident Response processes to identify and recommend new technologies and/or processes with the potential to enhance operations
  • Develop, follow, and maintain ‘playbooks’ which provide a visual depiction of various operational Incident Management workflows
  • Identify and enhance processes where automation has the potential to improve efficiency


B asic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 2 years of experience in a Security Operations Center
  • At least 1 year of experience with cyber threat analysis and mitigation


Preferred Qualifications:
  • Bachelor's Degree
  • 1 or more of the following recognized industry certifications (or equivalent); CEH, GCIA, GCIH, Security+


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.