Director, Sales Operations

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson's disease and essential tremor symptoms, steering away from side effects.

Our location in Austin, TX currently has an opportunity for a Director of Sales Operations. The Director of Sales Operations will be responsible for leading a cross functional team supporting Pricing & Contracting, Patient Therapy Access, and Sales Operations. Reporting to the Senior Director of Finance, this role will drive a vision of Operational Excellence in the US CPT and DBS businesses through 1) leading the analysis and insights to support the sales & marketing organization, 2) Pricing & Contracting Analytics to ensure value added decisions are made along with the proper controls and price floors, 3) working in conjunction with the marketing team and Sales AVP's on development of field sales product launches and tactical plans to leverage insights and best practices from the field, 4) leading the Patient Therapy Access team along with the implementation of for additional data and analytical insights, and 5) lead the sales support functions ensuring alignment with the US Commercial organization and that all process and controls are in place.

  • Lead and develop pricing & contracting analyses that support >$850MM business by leveraging insights to develop strategy and field execution plans for >600 person sales organization.
  • Develop and lead pricing and contracting team to complete complex analyses on the following:
    • Problem formulation
    • Design of experiment / measurement plan
    • Collect, query, integrate, and transform data
    • Synthesize findings, craft deliverable documentation
    • Archive knowledge and build plan for next steps
    • Present recommendations to senior leaders
  • Lead Pricing and Contracting and Patient Therapy Access teams (~65+ employees) to support across two sales organizations (US CPT and DBS along with worldwide pricing governance)
  • Development and execution of PTA process improvements
  • Monthly Pricing analysis and reporting and organization-wide communication of results
  • Identification, integration and dissemination of best practices into marketing strategy and field implementation
  • Lead development of to enable analytical rigor and flawless execution

  • BS or BA degree, MS/MBA is preferred.
  • More than 10 years' experience and 3-5 years of director level or equivalent experience in leading cross functional teams
  • Strong ability to work with cross functional partners to drive engagement and achieve results
  • Proven success at leading team to deliver insight. Must have demonstrated ability to lead analyses to completion and present and communicate complex data in non-technical way to guide organizational thinking, strategy development and execution.
  • Demonstrated strong presentation and communication skills. Proven success in presenting complex data to executive senior leaders in an organization and interacting and conducting strategic discussions with multi-divisional leaders.
  • Strong work ethic, passion for the business and driving results.
  • Proven success in ability to recruit, coach and develop organizational talent.


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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