Field Service Representative - Iwakuni

Job Description

Field Service Representative

Iwakuni, Japan

As a Field Service Representative with Rolls-Royce, you will play an integral role supporting the Marine Corps Air Station, Japan by providing technical guidance in the evaluation of the LiftSystem technology. You will be a representative of Rolls-Royce when liaising with our customers, as well as your counterparts in Bristol and Indianapolis.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of pounds worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different

Key Accountabilities :

  • Providing technical assistance to Pratt and Whitney, as well as government personnel on issues to include: LiftSystem or Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs and logistic support
  • Utilising Maximo to support data collection, with a view to provide regular status updates, corrective actions and closure statements to the on-site team, Bristol and Indianapolis
  • Reviewing proposed engineering changes with the view of minimising adverse impact on the product in the field
  • Collaborating with Rolls-Royce Customer Training Services to develop and conduct supplemental training to maintenance activities through on the job training and classroom instruction
  • Providing support such as site visits, hardware operation, maintenancesafety briefs, field training, accident investigations, meetings, in-flight evaluations and direct requests on short notice
  • Interpreting and refining maintenance and repair instructions, damage acceptance and repair limits, as well as LiftSystem modification accomplishment instructions
  • Travelling on short notice both domestically and internationally in support of campaigns

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

Basic Qualifications :
  • An Associates degree in Engineering, Aerospace or Aviation Technology and 4+ years of experience in aviation propulsion maintenance, with an emphasis on DoD military operations OR;
  • A Bachelor`s degree in Engineering, Aerospace or Aviation Technology and 2+ years of experience in aviation propulsion maintenance, with an emphasis on DoD military operations OR;
  • A Master`s degree in Engineering, Aerospace or Aviation Technology and 0+ years of experience in aviation propulsion maintenance, with an emphasis on DoD military operations OR;
  • In lieu of a degree 6+ years of experience in aviation propulsion maintenance, with an emphasis on DoD military operations
  • Experience of working in a customer support capacity within aviation propulsion maintenance
  • Competency in Microsoft Office products to include Word, Excel and PowerPoint
  • In order to be considered for this opportunity, you must be eligible to obtain and maintain security clearance, which requires USA Citizenship.

Preferred Qualifications :
  • Airframe and Power Plant licence
  • JSF LiftSystem experience
  • Strong technical and theoretical knowledge of jet engine design, construction, and systems operation


The performance of the future. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Beyond tomorrow

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

So that you can be your best at work and home, we'll consider flexible working arrangements for everyone, in any role.

Due to the COVID-19 pandemic we are keeping our people safe by offering the option to work from home where possible and necessary. If you're successful for this role you'll be expected to work from home on a temporary basis. When Rolls-Royce updates the safety protocols related to COVID-19, you may be required to work in multiple spaces (home, office, alternate locations, etc.) as needed across the work week. These may vary dependent on required tasks, the needs of the team, and the focus of the organization.