Senior Trainer, RN - Telecommute for HI

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


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UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Community and State (C&S) Clinical Training team is currently recruiting a Senior Trainer (RN) to support the UnitedHealthcare Community Plan of Hawaii.

The Senior Trainer will be responsible for the effective delivery of training for new business initiatives, new and existing training programs that encompass training of clinical staff such as nurses, social workers, and medical directors as well as non-clinical staff.

The Senior Trainer will be a self-starter with excellent communication and interpersonal skills who promotes optimal training outcomes through: Continual collaboration with stakeholders and SMEs, thorough assessment and analysis of training needs, timely planning, coordination, delivery, and evaluation of training, and participation in the design of training materials and curriculum to support training programs.

If you are in th United States, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Assesses and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Coaches, provides feedback, and guides others
  • Acts as a resource for others with less experience
  • Participates in the development of training reference and resource materials
  • May participate in Senior Level discussions/meetings
  • May attend meetings as requested by State officials
  • Prepares for and supports effective training facilitation appropriate for the adult learner
  • Manages/supports the learning environment
  • Measures and enhances learning effectiveness
  • Establish effective working relationships with all levels of staff and management
  • Collaborates with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies
  • May act as a liaison between State Health Plan leadership and the C&S Clinical Training team
  • Supports/backs-up other members of the training team
  • Always maintains poise and professionalism during the facilitation process (i.e., difficult situations)
  • Perform other duties to support projects contributing to the success of the UnitedHealthcare Community Plan of Hawaii

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Please review the required qualifications as posted below. To be eligible to apply and be reviewed for the position, the candidate must meet or exceed all posted required qualifications listed. We value your time and interest in this position and thank you again for taking the time to review the job posting.

Required Qualifications:
  • Current unrestricted RN license in the State of Residence
  • 3+ years of experience with adult learning/training, virtual training, instructional design and/or training project management (i.e., performing presentations in person and/or through virtual platforms, classroom training experience, virtual (Team/WebEx) training experience
  • 3+ years of clinical experience (i.e., care coordination, service coordination, case management, etc.)
  • Demonstrated facilitation and presentation skills with the capability to engage, inspire and teach adult learners at all levels
  • Demonstrated ability to create Standard Operating Procedures, Job Aids, and Workflows
  • Demonstrated knowledge of Medicare and Medicaid
  • Demonstrated knowledge of managed care
  • Proficiency with Microsoft Office (Word, Excel, Power Point, and Visio), SharePoint and Shared Drives
  • Ability to travel up to 25%

Preferred Qualifications:
  • Bachelor's Degree
  • Experience with electronic care management applications (i.e., CommunityCare, ICUE)
  • Excellent communication, planning, and time management skills
  • Ability to focus and work effectively in a complex and change-oriented work environment
  • Ability to work independently and within a team environment
  • Demonstrated ability to effectively deal with ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty in a manner consistent with UnitedHealth Group's core values
  • Demonstrated communicator with skills to flex to different audiences at different levels of understanding and seniority

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Senior Trainer, Trainer, Training, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, HI, Hawaii