Federal - Contact Center Specialist

Job Description

Organization: Accenture Federal Services
Location: Washington, DC


We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We'll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

The work:

The Contact Center Specialist will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. The Contact Center Specialist is expected to have an extensive technical skill to support Contact Center operations utilizing Cisco Unified Contact Center Enterprise Suite and Applications. Systems consist of Cisco Unified Contact Center Enterprise Suite Hosted Collaboration Solution , Cisco Reporting CUIC , Cisco CVP, Cisco VoIP, related Cisco Hardware devices, Cisco outbound Dialer, Cisco Voice IVR Nuance , and associated data center and contact center technologies. Successful candidate will work directly with existing teams, vendors, and client supporting ongoing operations and phased deployment activities, implementing new business initiatives, troubleshooting outages and driving enhancement by leveraging existing standards and methods of delivery.

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Qualifications

Here's what you need:

2+ years of experience with 2 or more of the following:
  • Enterprise IP Telephony
  • Contact Center Infrastructure
  • Cloud Contact Center Implementation
  • Contact Center Technology Operations
  • Cisco Routing and Switching


What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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[{ "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 60 }, "@context": "https://schema.org", "@type": "JobPosting", "title": "Federal - Contact Center Specialist", "jobLocation": [ { "@type": "Place", "address": { "addressLocality": "Washington", "addressRegion": "DC", "addressCountry": "USA", "postalCode": "unavailable", "streetAddress": "unavailable" } } ], "baseSalary": { "@type": "MonetaryAmount", "value": "unavailable", "currency": "unavailable" }, "qualifications": "
Here's what you need:

2+ years of experience with 2 or more of the following:
  • Enterprise IP Telephony
  • Contact Center Infrastructure
  • Cloud Contact Center Implementation
  • Contact Center Technology Operations
  • Cisco Routing and Switching


What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

", "description": "
Organization: Accenture Federal Services
Location: Washington, DC


We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We'll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

The work:

The Contact Center Specialist will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. The Contact Center Specialist is expected to have an extensive technical skill to support Contact Center operations utilizing Cisco Unified Contact Center Enterprise Suite and Applications. Systems consist of Cisco Unified Contact Center Enterprise Suite Hosted Collaboration Solution , Cisco Reporting CUIC , Cisco CVP, Cisco VoIP, related Cisco Hardware devices, Cisco outbound Dialer, Cisco Voice IVR Nuance , and associated data center and contact center technologies. Successful candidate will work directly with existing teams, vendors, and client supporting ongoing operations and phased deployment activities, implementing new business initiatives, troubleshooting outages and driving enhancement by leveraging existing standards and methods of delivery.
", "responsibilities": "unavailable", "datePosted": "7/28/2021 12:00:00 AM", "validThrough": "8/8/2022 7:59:41 PM", "hiringOrganization": "Accenture", "employmentType": "Full time", "skills": "Information Technology Operations", "Industry": "unavailable", "identifier": { "@type": "PropertyValue", "name": "Accenture", "value": "9331214_en" } }]
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

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