Service Academy Trainee (June 2022 Start)

JOB LOCATIONS : Aurora, IL and Tampa, FL

Role Value Proposition:

As an employee benefits service trainee, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife's group benefits, operating systems, and client servicing skills. Upon successful completion of the program you will deploy into a client services analyst position providing administrative and client service to MetLife group insurance customers. You will work with the full account team to manage customer relationships and satisfaction.

Key Responsibilities:
  • Complete and participate in all required MetLife learning and training - including successful completion of the Service Academy Program
  • Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers
  • Develop an understanding of the Group Benefits products and services.
  • Build service competencies - including communication, customer service, project management and relationship building skills
  • Support the service team by learning MetLife's systems and processes in order to support an assigned block of customers - includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving, and executing on the end-to-end customer experience.
  • Participate in client audits and strategic planning process
  • Generate reports to track/report activities, identify trends, progress, and strategies
  • Perform other related duties as assigned or required


Essential Business Experience and Technical Skills:
  • Relationship building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.
  • Excellent Interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence.
  • Strong project management skills including problem solving, time management, attention to detail, analytical thinking and decisiveness
  • Proficiency with Microsoft Excel and PowerPoint
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines
  • Self-motivated to learn more about the business and is proactive in personal development
  • Displays adaptability and resiliency
  • 0-3 years of related work experience
  • Bachelor's degree preferred or equivalent experience


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.