Quality Assurance Supv

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

The Quality Assurance Supervisor Manage, develops, coach and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.

Job Description

Depth & Scope:

Ensures day-to-day quality assurance of department and/or Employees
Supervises, develops, coaches and motivates employees to achieve quality assurance goals
Acts as a backup to the Quality Assurance Manager as needed
Provides leadership and direction to enhance and improve processes and practices within the department
Leads and applies the performance management process, supporting employees in their personal and performance development
Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
Ensures ongoing training and development of staff and assist with training and development efforts
Provides mentoring and coaching to assigned employees
Participates in the selection, placement and training of new team members
Enhances reward and recognition programs
Participates in meetings and coaching sessions

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Bachelors degree or progressive work experience in addition to experience below
    2-4 years related experience required
    Strong Customer service orientation
    Leadership and conflict resolution skills
    Detail oriented with strong organizational skills and the ability to multi-task
    Strong computer skills
    Excellent written and verbal communication skills
    Ability to perform in a fast paced environment

    Preferred Experience with:
    • Policies & procedures
    • Process maps
    • Data analyzing
    • Finding remediation
    • Business continuity


    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel - Occasional
    International Travel - Never
    Performing sedentary work - Continuous
    Performing multiple tasks - Continuous
    Operating standard office equipment - Continuous
    Responding quickly to sounds - Occasional
    Sitting - Continuous
    Standing - Occasional
    Walking - Occasional
    Moving safely in confined spaces - Occasional
    Lifting/Carrying (under 25 lbs.) - Occasional
    Lifting/Carrying (over 25 lbs.) - Never
    Squatting - Occasional
    Bending - Occasional
    Kneeling - Never
    Crawling - Never
    Climbing - Never
    Reaching overhead - Never
    Reaching forward - Occasional
    Pushing - Never
    Pulling - Never
    Twisting - Never
    Concentrating for long periods of time - Continuous
    Applying common sense to deal with problems involving standardized situations - Continuous
    Reading, writing and comprehending instructions - Continuous
    Adding, subtracting, multiplying and dividing - Continuous
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.