Tier II Technical Support (US Remote)

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Service and Support for WatchGuard Video Product Line

Job Description

  • Accurately document product issues and convey workarounds and fixes to customers.
  • Handle escalated customer issues and see problems through to resolution.
  • Follow procedures for internal escalation of issues to the appropriate internal teams.
  • Document solutions to problems that are known to involve extensive research.
  • Develop and maintain a deep understanding of WatchGuard products and services.
  • Must be available after-hours to provide periodic support to Tier 1.
  • Some travel may be required.

  • Hardware, Software and Networking troubleshooting.
  • RAID technologies and Virtual Disks.
  • SQL Server queries and updates.
  • Windows Server 2016, 2012, 2008; Windows 7, 8, 10; Linux distributions.
  • Azure Cloud and containers.
  • Active Directory, DNS.
  • Routers, switches, VLANs, VPN, DHCP, TCP/IP.
  • Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
  • Internet protocols and certificates (HTTPS, SSL/TLS, etc.).

Basic Requirements

  • 3 + years of technical support experience
  • Minimum high school diploma or equivalent

Travel Requirements

Under 10%

Relocation Provided


Position Type


Referral Payment Plan


Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


Allen, TX (TX139)
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