Senior Manager, Endpoint Operations and Policy Management

7900 Westpark Drive (12131), United States of America, McLean, Virginia

Senior Manager, Endpoint Operations and Policy Management

Overview of responsibilities:
  • Support day-to-day cybersecurity threat detection and incident response operations
  • Deeply understand technology infrastructure and operational processes in order to enable a more effective return on investment across multiple platforms
  • Communicate deep technical security threat & operations awareness across the Cyber division, to include the CISO and CIO
  • Benchmark Operations & Maintenance processes and technology against the industry
  • Maintain a catalog detailing security engineering processes, tools and functions
  • Develop, follow, and maintain ‘playbooks’ which provide a visual depiction of various operational Countermeasures workflows
  • Identify and enhance processes where automation has the potential to improve efficiency
  • Liaise with highly technical shareholders to establish baselines of usage, ensure capacity meets demand, and where required create custom content to meet requirements
  • Coordinate with various Information Security Officer teams in clarifying security risks, and roles and responsibilities related to ongoing cases
  • Provide support to operational & cybersecurity strategy development
  • Provide SME-level guidance and direction on best practices for the protection of information
  • Maintain updated knowledge of best practices in Cybersecurity Operations and Incident Response processes to identify and recommend new technologies and processes with the potential to enhance operations
  • Utilize industry recognized frameworks such as NIST 800-61 to perform and document work activities
  • Lead the O&M operations teams to deliver on day-to-day commitments.
    • Write playbooks for incident responders
    • Support audit responses and investigations
    • Track and report key performance indicators and metrics
    • Identify gaps in controls, processes, systems and recommend solutions
    • Lead team to apply technical skills to recommend, implement, support, improve, and operate information protection technologies
  • Provide project updates to leadership in various project meetings


Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 5 years of experience working in a Security Operations Center or supporting an Incident Response Team
  • At least 4 years of experience in Network Management
  • At least 4 years of experience in Enterprise Network Security and Security Perimeters
  • At least 4 years of experience with TCP-IP protocol analysis
  • At least 4 years of experience with packet capture devices, syslog, netflow or application performance Management
  • At least 4 years of experience with cyber threat analysis and mitigations
  • At least 4 years of experience using COTS security tools (argus, wireshark, tcpdump, snort or helix)
  • At least 4 years of experience responding to incidents in cloud environments (AWS, Google or Azure)
  • At least 1 of the following industry certifications (CEH, GCIA, GCIH, GISP, Security+, AWS Cloud Practitioner or AWS Solutions Architect)


Preferred Qualifications:
  • Bachelor’s or Master's Degree in fields such as Computer Science, Information Systems and Engineering
  • Experience scripting with Python, Powershell, or similar technologies
  • Experience programming products in multiple languages (ie. writing analysis or response tools, automating repetitive processes, etc)
  • Experience analyzing complex information and data


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Location: McLean, Virginia; Richmond, Virginia