Commerce Enforcement Analyst

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

Commerce Operations is a rapidly growing team within our Global Operations function. Its mission is to build and deliver operations to provide the integrity, experience, and support for Commerce users across the Facebook Family of Apps. We're growing this team to develop new operational capabilities to support Facebook's growing Commerce products, and are looking for people with both the passion and ability to build new operational teams, processes and programs which focus on supporting the customer experience. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps.
Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams & countries.

Required Skills

  • Apply a data-driven approach to identify, understand, and scope emerging behavioral trends on the Facebook platform by performing rapid-response root cause analyses
  • Build and maintain rules in response to evolving adversarial behaviors
  • Drive key performance metrics such as content and scam prevalence, false positives, and operational efficiency
  • Drive escalation mitigation efforts for content enforcement areas
  • Provide regular reporting and communicate effectively regarding progress against goals and top line metrics
  • Influence a highly integrated team composed of both technical and non-technical members
  • Partner with cross-functional teams such as Policy, Engineering, Data/Analytics and Policy to lead or coordinate strategic projects and scaled solutions to enforcement issues


Minimum Qualification

  • 3+ years experience doing quantitative analysis
  • 2+ years of experience working in an operations environment
  • Proficient at defining, utilizing, and communicating performance metrics
  • Experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data
  • Experience working with cross-functional partners across regions


Preferred Qualification

  • A Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
  • Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau)


EOE

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.