Senior User Experience Designer

As a User Experience Designer, you’ll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver best-in-class, human-centered products and services for Prudential’s Customer Office. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for Prudential’s customers to use.

Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes.

You will have a deep understanding of experience architecture, how to design in a fast-paced, high-pressure environment, whilst helping transform Prudential’s end-to-end product and service conversion and acquisition model.

Main responsibilities:
  • Understand customer needs and identify where separate interactions should come together as one that meets that need
  • Arrange these separate interactions into rational screens, user flows and digital touch-points for that product
  • Look for commonalities in activities across experiences where new product opportunities could be realized
  • Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements and deliverables
  • Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey
  • Identify and design new cross-functional design patterns and standards
  • Co-creating on designs with developers, marketing and product stakeholders
  • Put forward new cases for designs improvements with marketing and product managers
  • Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points
  • Engage and align with all multidisciplinary teams across the customer office business
  • Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities
  • Analyze failure within existing experiences and identify root causes for that failure that can be translated into solutions
  • Identify opportunities for cost reduction and process improvement within existing services

Skills and experience:

▪ 6+ years in a Product Design, UX or equivalent design role

▪ Agency and or corporate environment experience

    ▪ Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand

    ▪ Demonstrable experience of how to interpret qualitative and quantitate research

    ▪ High level of experience with recognizing complex business challenges

    ▪ Experience working in a fast paced environment

    ▪ Working collectively and autonomously with cross-functional teams

    ▪ Solid understanding of Information Architecture, taxonomy, language and content matrixes

    ▪ A design related degree or relevant experience in designing products and services

    ▪ Experience working across multiple business units

    ▪ Demonstrable experience on how visual form and experience function work together

    ▪ Experience working in lean and or agile environments

    ▪ Basic front-end development integration and enablement knowledge

    ▪ Ability to translate outputs and outcomes into compelling written presentations

    ▪ Solid experience with the following :
    • Wireframing
    • Sketching
    • Prototyping
    • Sitemapping
    • Data Visualization and Communication
    • Workshop Facilitation
    • Visual User Interface Design
    • UserFlows
    • Experience Mapping
    • Research
    • User Testing
    • Experience Strategy

    For this role, the following competencies are essential:
    • Collaborating and partnering·Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts
    • Continuously changing and improving·Sought by senior leadership for progressive and innovative counsel
    • Making effective and decisive decisions·Provide unscripted strategic counsel·can "think on your feet" without disrupting strategic intention
    • Leading and communicating·Viewed as a role model and leader within the organization
    • Influence of experience quality· tie a design to a strategic initiative or business outcome within our organization and across multiple business domains
    • Humility at the highest level·Welcome the constructive criticism of the work and be able to constructively review the work of other designers
    • Empower your co-workers·Contributes to team- building activities and growth paths
    • Challenge thinking appropriately·Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the Prudential business and all customers
    • Storytelling and presentation skills·Create clear, compelling and cohesive presentations that frame context with emotion and need, so audiences can be taken on an informative, self-guided journey
    • Empathy & Curiosity·Drive inquisitive thinking, exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need, opportunity and challenge

    • Adobe CC - Preferably XD
    • Keynote
    • InVision
    • Microsoft Teams and or Slack
    • Miro

    Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

    Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

    We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

    Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

    The Prudential Insurance Company of America, Newark, NJ and its affiliates.

    Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

    If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

    Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

    Newark, New Jersey, United States of America