Associate Director, Patient Assistance Cardiovascular

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Associate Director (Cardiovascular) Patient Assistance

Key Responsibilities

  • Responsible for day-to-day management of cardiovascular patient assistance programs ensuring effective and efficient vendor operations, fulfillment and customer service
  • Identify and address gaps, trends and access issues specific to cardiovascular patients and patient assistance
  • Tracks progress against plans, collects metrics data, and proactively identifies operational risks/issues and solutions
  • Serve as a critical interface between the donor’s cardiovascular business unit and key matrix partners to appropriately identify key issues and effectively advocate for underserved patients
  • Manage new product and new indication launches into patient assistance programs
  • Review escalations, apply business rules and make determination within 24 business hours of receipt
  • Ability to engage with IT and data privacy teams on IT mapping and secure data feed development
  • Review, analyze and make determinations for appeals and refund/replacement requests; escalate and present extraordinary cases to management
  • Track program metrics and review against invoice for all cardiovascular related charges; escalate to management as appropriate
  • Develop and implement training to internal and external teams to ensure compliance with BMS Guiding Principles on Patient Assistance and program business rules
  • Foster a culture of inclusion and equal opportunity and contribute to a work environment that relies on the diversity of people, perspectives and experience
  • This role will not have any direct reports; however, the successful candidate will be able to manage cross-functional teams and work effectively in a highly matrixed organization

Key Competencies
  • Bachelor's Degree Required
  • Advance Degree (MBA, MS, Pharm.D, JD) a plus
  • Knowledge of charitable patient assistance organizations, strongly preferred
  • A minimum of 5 years of experience within the pharmaceutical or related healthcare industry, commercial, regulatory or patient access experience in cardiovascular space is desirable
  • Understanding of program and pharmacy operations for REMS products
  • In-depth understanding of access programs for the uninsured and underinsured patient populations and the applicable laws and regulations (including FDA, FCA, privacy and tax) and relevant policies
  • Outstanding interpersonal, written and verbal communication skills as well as exceptional organizational and project management skills are required
  • This role will not have any direct reports; however, the successful candidate will have a demonstrated track record of managing multiple, conflicting priorities in a rapidly evolving, fast paced, complex environment with successful outcomes

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.