Supervisor, Field Operations

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S.publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.comand follow American Water on Twitter, Facebookand LinkedIn.

Pennsylvania American Water has an exciting opportunity for a Field Operations Supervisor to join their team in Mechanicsburg, PA. This role oversees the Commercial department, consisting of meter readers and field service representatives. During a typical work day, you may be responsible for handling projects, billing and invoicing, budgeting, as well as responding to emergencies in the field. The ideal candidate will have meter experience, be team-driven, and can navigate technical computer systems. If you're looking to take your experience to the next level and add value to a thriving operation, this may be the role for you!

Primary Role

Manages the day-to-day operations of water and/or wastewater plant(s), operations and/or distribution systems in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

  • Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations. (10%)
  • Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis. (10%)
  • Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets. (10%)
  • Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
  • Develop and direct cost effective solutions to meet customers' expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)
  • Implement effective reporting processes.
  • Provide analysis and support to Production and/or Network Director with information required for various reports, budgets, and business plans.
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
  • Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
  • Continue to reinforce the importance of developing a diverse workforceSupport the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.


Additional Key Accountabilities

  • Work collaboratively with other functional leads to mitigate business risks.
  • Implement effective communications at all levels of our operations.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


Knowledge/Skills

  • Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business,
  • Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.


Experience/Education

  • 3-5 years experience in supervising operational areas and operating units, and managing and meeting performance targets.
  • 4 year degree in operational discipline, management, or related technical discipline or equivalent.


Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

210349292