Field Service Engineer (Austin,TX)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

At Abbott Molecular, we realize the potential of personalized care as the laboratory's most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

POSITION LOCATION

Qualified candidates must currently reside in or near the Austin, TX area.

WHAT YOU'LL DO

The Field Service Engineer (FSE) will support Abbott Molecular sales growth by delivering a primary level of instrument field service needed to support customers, field sales, and the Technical Support Team.

The FSE will consistently engage in field service activities related to Abbott Molecular instrument systems.

The FSE should also be able to apply a basic level of engineering theory to understand root cause issues/problems and apply their solutions to those issues/problems.

Service-related activities and findings must be well-documented into the Abbott Molecular call management database, which is part of the Abbott Molecular Quality System.

  • Responsibleforimplementingandmaintainingtheeffectivenessofthequalitysystem.
  • ProvidesystemtechnicalsupportforAbbottMolecularinstrumentsystemsthatare locatedinaUSorCanadiangeographicterritory.
  • ProvideondemandfrontlinefieldservicesupporttoAbbottMolecularcustomers.
  • Installandverifyproperoperationofinstrumentsystemsinacustomerdiagnostic laboratorysetting.
  • Performscheduledpreventativemaintenanceinterventionsthatincludecalibration, hardwareorsoftwareupgrades,andverifyworkcompleted.
  • Becomeatechnicalsubjectmatterexpertoncurrentandnewinstrumentproducts.
  • Troubleshootinstrumentsystemproblemsthroughtelephonesupport,logfile reading,oron-siteclientvisitations.
  • Maintainarepairpartsinventoryandprovideinputonpartsusagerelatedtofailures.
  • Activelyparticipatinginareaorworldwideconferencecalls,servicesummits,expert meetingsandworkshops.
  • Providingback-upservicesupportoutsideofassignedterritoryasneeded.
  • ProvidetechnicalsupportatAbbotttradeshows,salesdemonstrations,and customersites.
  • Maintainingandmanagingyourownsparepartsfieldserviceinventorykits accordingtodefinedproceduresandservicerecommendations.
  • Createandmaintainservicerecordsanddocuments,usingacallmanagement system.
  • Providefeedbackandcommunicationtoenhancetechnicalservicedocumentsand bulletinsthatwillbeusedbyotherfieldservicepersonnel.
  • Providecommunicationupdatestotheservicemanagerandotherservicestaff colleagues.


EDUCATION AND EXPERIENCE YOU'LL BRING
  • Bachelor'sdegreeintechnicaldiscipline:Engineering,Electronics,LifeSciencesor MolecularScience.
  • Preferredis2+years' experienceinfieldservice andtroubleshooting electromechanicalsoftware-controlledinstrumentsystems.
  • Haveanabilitytotroubleshootandrepairelectromechanicalinstrumentsystems. Excellentcommunicationskills-includingbothverbalandwritten.
  • Payattentiontodetailsandstrivefortechnicalexcellenceinyourwork.
  • Listentothecustomer,understandeachservicesituationandprovidearesponse thatmeetsorexceedscustomerexpectations.
  • Candemonstrateproperetiquetteandempathyforeachcustomer interaction.
  • AbilitytoworkwithotherinternalAbbottcross-functionalgroupsincludingsystem applicationspecialistsandfieldsalesrepresentatives.
  • Abilitytodocumentworkperformedandbewellorganized.
  • Abilitytounderstandandtroubleshootsoftware-basedPCprograms
  • Abilitytousestandardapplicationsoftwaresuchas-LotusNotes,MSWord,Excel, andAccess.
  • Abilitytooperatelaboratoryinstrumentationincludingmulti-meters,anddata acquisitionequipment.
  • Comprehend,understand,andmaintainqualitycomplianceinitiativesand proceduresthatareusedwithintheorganization.
  • Understandingthefabricationofparts,electromechanicalmotioncontrol,and mechanicalalignmentisessential.
  • Theindividualinthispositionmustbeabletoworkwellwithothersanddemonstrate properetiquetteandcommunicationskillsinallsituations.Theindividualneedstobe adaptabletochangingprioritiesanddemands.
  • Must be willing to travel 75%+ to support business demand inside and outside assigned territory.
  • Must have a valid driver's license in the state the candidate currently resides.


WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities


Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

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