AR Supervisor, Associate

The Accounts Receivable Supervisor manages a team responsible for the customized or manual billing of a defined portion of CDW's accounts receivable. In addition, the Accounts Receivable Supervisor ensures that customer invoices are billed in a timely and accurate manner while preserving customer relationships and supporting the sales organization.

Key Areas of Responsibility
  • Manage a team of coworkers, including development and coaching.
  • Identifies areas of process improvement and makes appropriate recommendations.
  • Handles projects with significant complexity, including heavy analysis, identifying and resolving issues.
  • Highly analytical and consistently demonstrates creative problem-solving skills. Contributes to developing and updating AR customized or manual billing processes, procedures, and documentation
  • Continuously monitor and review all customized or manual billings and prioritize workload for team members.
  • Oversee A/R associates to ensure they work with A/R specialists and sales to resolve manual or customized billing issues to ensure prompt payment.
  • Establish & retain positive working relationships between customers and internal stakeholders.
  • Collaborate cross-functionally to resolve customer issues , A/R, sales,EDI etc).
  • Collaborates & serves as a liason for our Customers & Sales to meet customer requests, while balancing their needs vs. wants.
  • Continually evaluates sensitive customer relationships to make sure customer satisfaction is met and builds positive working relationships both internally and externally.
  • Resolves complex billing issues
  • Develops customized or manual billing methods to sustain accuracy that consistently lead to achieving or exceeding company financial goals; while handling manual or customizedbilling related problems, anticipating, preventing, identifying and problem solving as necessary.
  • Collaborate with customers as well as sales to develop custom billing solutins that accommodate customer billing requirements

Education and/or Experience Qualifications
  • High school diploma (or equivalent experience).
  • 4-5 years of relevant experience.

Required Qualifications
  • Strong analytical skills with critical attention to detail.
  • Proficient in Microsoft Office applications, specifically Excel.
  • Excellent verbal and written communication skills and the ability to interact with all internal and external stakeholders, including senior leadership.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrated ability to coach and mentor others.
  • Demonstrated ability to analyze and reconcile complex customer accounts.
  • History of building and maintaining strong working relationships cross functionally as well.
  • Ability to prioritize and multitask.
  • Demonstrated ability to work independently with little to no direction.
  • Strong attention to detail and organizational skills.
  • Excellent time management skills
  • Thorough understanding of policies and procedures

Preferred Qualifications
  • Bachelor's Degree.
  • Previous supervisory experience.
  • Commercial collection experience.
  • AS400 experience.
  • Peoplesoft experience.
  • Proficient in Billing Marketplace applications such as Ariba, Coupa, ect