Benefit Intake Specialist - Long Term Care

Job Location: Tampa, FL

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide administration of benefits for Long-Term Care Insurance.

Key Responsibilities:
  • Handles incoming calls through the claim toll free lines
  • Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
  • Conducts research when needed to resolve customer questions or complaints.
  • Able to appropriately explain varying plan provisions to customers accurately and in a professional manner.
  • Responds to telephone inquiries from insureds regarding specific claim details.
  • Understands processes in entire department to assist callers with questions.
  • Works closely with the claim analysts and care managers to provide a seamless customer experience.
  • Outbound calls and letters to customers and providers to research incomplete claims.
  • Escalates complaints and potential complaints appropriately.
  • Documents calls in computer system.
  • Completes form letters, tasks and and problem solve for resolution of customer issues.
  • Contributes ideas that enhance service quality.
  • Performs project work and other related duties as assigned or required.


Essential Business Experience and Technical Skills:

Required:
  • High School Diploma


Preferred:
  • Associate level or higher degree.
  • At least 2 years experience in a direct customer service position preferred.
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • Strong problem solving and analytical skills.
  • Ability to work independently.
  • Comfortable working with multiple priorities in a changing environment.
  • Ability to prioritize and maintain quality.


Business Category

GCSO

Number of Openings

1

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world. Visit us at www.metlife.com to learn more about our brand, history, and values.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 118166