Senior Transplant Collections Representative


As the Senior Follow-up Collections Representative, you will be responsible for:

* Our Commercial Transplant accounts

* Reviewing assigned inpatient and outpatient claims to ensure maximum collection dollars by providing appropriate follow-up and documenting actions taken

* Managing a portfolio of assigned accounts, responding to correspondence, and heavy telephone contact to ensure timely follow-up and account resolution

* Assisting with training of follow-up collections representatives

* Being a resource to collections representatives

* Productivity Standards of 35 accounts per day/175 accounts per week and Quality Standards

We are seeking a self-directed, detail-oriented professional with:

* Three or more years of collections experience within a hospital setting, with strong emphasis on managed care contracts and appeals/underpayment collection activities

* Strong analytical skills with proficiency in spreadsheets.

* Knowledge of collection techniques and collection laws (i.e. AB1455, Knox-Keene Act, Health & Safety Codes, etc.)

* Written and verbal communication skills to interact diplomatically with our customers

* Ability to use various computer programs (i.e. Excel, Word, etc)

* Knowledge of medical terminology and CTP/HCPS codes

* Knowledge of networks, IPA's, HMO's, PPO's and PCP's and contract affiliations

* Ability to perform all needed duties in the patient accounting systems

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.