Acute Care Sales Specialist - Cleveland, OH

Careers at UnitedHealth Group

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Under the direction of the Regional Sales Director, the Acute Care Sales Specialist is responsible for the sale of Optum Infusion Services products, programs and services in assigned geographical areas to specific target groups. The Acute Care Sales Specialist leverages specialized knowledge, skills, and services of the organization to assist with coordination of infusion care for patients with complex health care needs to provide a comprehensive, coherent, and continuous response to a patient's unique care needs. To facilitate the appropriate delivery of health care services, this role works with internal and external resources needed to carry out all required patient care activities, and is often managed by the exchange of information among participants responsible for different aspects of care.

Primary Responsibilities:
  • Identifies prospective, high volume clients in target groups for assigned area. Secures appointments and qualifies these accounts
  • In conjunction with Optum Infusion Services overall marketing plan, makes a sales plan with specific target accounts and sales objectives. Upon approval of the plan, is responsible for the successful accomplishment of this plan including representing the company and achieving budgetary goals set forth
  • Ensures that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client
  • Conducts follow - up on all maintenance accounts to ascertain continued satisfaction with Optum Infusion Services and identify areas to increase business. Responsible for problem - solving issues with referral sources and other hospital or clinic - based programs related to the delivery of home infusion and all related support services. Shares in the responsibility for administrative management of system - wide quality assurance monitoring programs, including managing of clinical database information and related work
  • Serve as liaison between the account and the branch to facilitate communication and resolve problems if they occur. Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance. Evaluates and monitors program needs, identifies unmet needs and works with referral source and internal partners to revise services as program needs change. Provides feedback to Optum Infusion Services management on sales issues, customer and patient satisfaction / complaints, etc.
  • Refers all prospects outside of assigned geographical area to the VP of Sales for potential reassignment
  • Joins and attends key professional organizations to increase visibility of Optum Infusion Services and increase business opportunities
  • Provides in - services to accounts as needed
  • Attends training classes and reads current professional articles on both clinical and sales issues
  • Attends weekly sales and staff meetings and participates in sales conference calls
  • Participates in exhibits and seminars to promote Optum Infusion Services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree or equivalent years of work experience
  • 3+ years of healthcare sales / account management experience
  • Experience calling on Case Managers, Nurses, Physicians
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • You will be asked to perform this role in an office setting or other company location
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:
  • Home health experience
  • Managed care experience
  • Home Infusion experience
  • DME experience
  • Prior experience selling a service
  • Current, Unrestricted RN license in state of application

Careers with Optum Infusion Services. If you choose a career with Optum Infusion Services, you'll join a team that is dedicated not only to delivering the latest in home infusion therapy, but also providing that care in a patient-first approach that offers better outcomes. As part of the Optum and UnitedHealth Group family of businesses, we strive to help our patients feel comfortable in their regimen so they can receive the treatment they need while maintaining the lifestyle they prefer. At Optum Infusion Services, you'll join a team that inspires you to do better every day, resulting in your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: acute care sales, hospital liaison, home health liaison, clinical liaison, home health, home infusion, DME, Case Managers, IV, OptumRx, Optum, UnitedHealth Group, Acute Care; Home Infusion; Home Health; DME, Morristown, NJ, New Jersey

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