Sr. Appeals Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson's disease and essential tremor symptoms, steering away from side effects.

Our location in Plano, TX currently has an opportunity for a Sr. Appeals Specialist. This role is responsible for facilitating and assisting Abbott patients with the pre-certification, determination and authorization process necessary as a prerequisite to perform various procedures or forms of therapy based on physician recommendation. Lead efforts to develop programs that assist with multiple levels of appeal in the event of initial coverage denial. Manage complex appeals cases for assigned region including taking ownership of cases following initial denial. Forward authorized confirmation for procedure to designated patient provider. In addition, this position will take the lead on in-servicing provided to new patient providers surrounding the pre-authorization process. Act as conduit for policy and coverage training/updates to the Patient Therapy Access Specialist team by partnering with team leadership and Abbott's Healthcare Economics & Reimbursement representatives.

  • Responsible for managing multiple cases simultaneously within specific time frames
  • Follow all policies and procedures related to performing the job role adhering to all data use, storage and privacy policies as outlined by Abbott
  • Navigate and own complex appeals process in assigned region
  • Act as SME for all coverage policies and authorization requirements for assigned carriers
  • Verify benefits, complete authorization requests promptly
  • Timely follow up for requested authorizations
  • For each procedure, audit required clinical documents for completeness and accuracy
  • Obtain authorization for the facility, equipment and physician to perform procedures from the insurance carrier
  • Work with key provider contacts to obtain required clinical information for authorizations
  • Work with respective carrier's utilization review department to obtain appropriate authorizations
  • Work within established guidelines when necessary to process appeal for denied requests
  • Train patients and their designated providers on pre-authorization processes and requirements, in person or by phone
  • Work individually and in a team environment to educate assigned Field Territory Managers and Clinical Specialists


  • Bachelor's degree in Nursing/Home Health (LVN/LPN) or related field required, or equivalent combination of education, training, and experience
  • Minimum of 3 plus yrs experience in a utilization (medical approval), payer or healthcare economics and reimbursement environment or similar work experience
  • Knowledge of private insurance, Worker's Compensation and Medicare guidelines pertaining to Prospective and Retrospective Utilization Review.
  • Experience in medical device or DME Billing a plus
  • Proficient with Microsoft Office (Word & Excel specifically)
  • Knowledge of current CPT codes and familiarity with ICD-10CM (diagnosis coding)

  • Previous experience in public speaking or presenting to small groups
  • Proficient with Microsoft Office (Word & Excel specifically)
  • Medical billing software experience a plus
  • Ability to accurately meet required time frames/deadlines
  • Ability to work as a team player and share workloads with other team members
  • Excellent communication skills; verbal and written
  • Ability to train/present concepts to others
  • Ability to travel 5% of the time
  • Excellent organization skills and ability to multi-task in a fast-paced environment


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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