Community Engagement Coordinator, Senior

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!


Job Summary

The Community Engagement Coordinator supports the Community and Provider Engagement team through coordination of community outreach functions with under the supervision of the Director. This position works cross-functionally to ensure tracking of outcomes, compliance measures and event coordination is maintained. The Engagement Coordinator provides support on all events designed to grow or retain membership.

  • Coordinates the participation of the Community Outreach team in various external outreach/enrollment activities, and events.
  • Manages the coordination of delivery of supplies and promotional materials.
  • Maintains department operations, training, and marketing manuals.
  • Maintains the accuracy of the Community Outreach activities calendar.
  • Define and track program milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
  • Using various software and tools, track events and results reporting.
  • Assist in creating flyers, invitations, presentations, and other communication for engagement events.
  • Maintain accurate outreach calendar of events and marketing material log for LA Care oversight audits.
  • Responsible for improving processes and systems to enhance performance of the job area.
  • Communicates consistently and proactively with direct leadership, consults, and makes recommendations on significant issues or problems when they arise.
  • Support in the growth/retention initiatives of other Blue Shield of California Promise Health Plan.
  • Perform other job-related duties as needed.


Knowledge and Experience
  • Bachelor's Degree in Business Administration, Marketing or related field and five years' experience in insurance industry OR a combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.
  • Broad knowledge of state regulated health programs - Medi-Cal and Medicare desired.
  • Community outreach coordination experience, especially with community-based organizations, faith-based organizations, city and county officials, state officials and others.
  • Experience in a similar role with proven track record of relationship-building in low to mid-income communities highly desired.
  • Must have high level of self-motivation and ability to work both independently and as a supportive member of the team.
  • Flexibility, adaptability and positive attitude.
  • Excellent interpersonal and diplomacy skills.
  • Ability to anticipate and creatively solve problems.
  • Excellent written and verbal communication skills, including public speaking and presentation skills.
  • Ability to handle multiple tasks simultaneously while meeting deadlines and without compromising quality.
  • Strong computer skills and Microsoft Office knowledge (Word, Excel, Power Point, Outlook, etc.).
  • Valid California Driver's License required.
  • Must possess automobile insurance coverage.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.EEO Policy