Service Readiness Engineer

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The role of the Service Readiness team is to align the Centralized and Field Operation teams' activities with new or updated Service offers, Product launches or Platform Releases and ensure general service preparedness. This team is tasked with development of service enabling documentation (Service Offer Delivery Packages including Service Support Plans, Workflows, Work Instructions as well as Battlecards containing a high level offer description, supporting material and contact names), develop and run validation tests, create and (sometimes) deliver service training, and ensure Service Operations personnel are ready to deliver these services. Our team's Global focus emphasizes the drive for using common processes and tools across all regions while still accounting for specific regional policies and regulations to ensure services are fit for delivery.

Job Description

The Service Readiness Engineer will form part of multi-disciplined Service Transition and Service Readiness team supporting the launch and implementation of complex mission critical customer operational services and systems from thought and theory through to delivery and long term field support.The systems may be used directly by our customers or used by Motorola staff to deliver Managed and Lifecycle Services to our customers. The Service Transition Specialist will be involved in the development, validation and transition of the service offerings and projects.

Responsibilities of the Service Readiness Engineer include but are not limited to:
  • Collaborate with various teams, including Product Development/Engineering/Service Design, in delivering the solutions, roadmap and vision
  • Develop, implement and launch trusted framework for effective and efficient new Services' introduction into the Central and Field Service Organizations
  • Analyze and validate delivery requirements with key stakeholders for all new services to be delivered in the organization.
  • Manage the specified acceptance criteria for service acceptance, operational, release and service readiness review throughout the project life cycle
  • Ensuring all service delivery teams are aware, prepared and capable of supporting any new services.
  • Ensuring all service management requirements are understood by project teams and projects are delivered to the agreed scope at each milestone
  • Facilitate release management of solution thru technical reviews and requirements lockdown
  • Ensure that solutions are fit for purpose and transitioned into Operations live environment effectively
  • Build strong relationships with Design and business stakeholders to ensure services are delivered to plan.
  • Attend regular team, project and supplier meetings providing input, reports and presentations where necessary and applicable
  • Be prepared and able to multi-task vertically across the organization and through virtual teams
  • Provide assistance and clarity to senior management on deliverables, projects and plans


The following skills are considered essential:
  • Strong understanding of both business and delivery process, including process creation, collaboration, and improvement
  • Strong understanding of project management methodologies
  • Be able to manage diverse and challenging stakeholders
  • Good communication skills and confidence to present solutions to internal customers


The following skills are considered highly desirable:
  • Experience with MSI service delivery tools and processes
  • Knowledge of IT Service Management including ITIL framework and service management tools (e.g. BMC Remedy, Smart Client.)


Basic Requirements

  • Bachelor's degree OR 4+ years of relevant business, project management, or customer service experience


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Location

Schaumburg, IL
Krakow, Poland
Poland Remote (ZPL99)
Illinois Remote