Pediatrics-Care Coordinator

Responsibilities

Reporting directly to the Manager, you will provide direct support to the Pediatric Medical Home Program at UCLA, whose mission is to provide primary care and intensive care coordination for chronically ill children with multiple complex medical diagnoses. In this role, your major duties include, but are not limited to:
  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians
  • advocating for under-served patient population to obtain community-based resources
  • scheduling procedures and/or ancillary studies
  • obtaining authorizations
  • referring patients to appropriate resources and providing follow-up
  • maintaining patient databases
  • providing support to the patient to ensure an excellent patient experience.
Qualifications

Required:
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Excellent written and verbal communication skills to clearly convey complex problems in both formal and informal situations.
  • Ability to interact sympathetically with a patient population in varying degrees of health.
  • Skill in editing type written materials for proper spelling, grammar and punctuation in English and Spanish.
  • Bilingual (English/Spanish proficiency) oral and written communication skills.

Preferred:
  • Familiarity and knowledge of authorization process and managed care programs.
  • General knowledge of medical terminology and ICD-10 coding

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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