Replacement Rental Representative

Enterprise Holdings is looking to add to our Work from Home Replacement Rental Representative team! This Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners. This position will return to a safe and clean building by the end of 2021-beginning of 2022.

If you...
  • Take action to meet goals and objectives
  • Communicate effectively with your team and business partners via email and phone
  • Readily adapt to change

... Then this may be the perfect opportunity you've been searching for!

We Work Hard and Reward Hard Work! This remote position offers a compensation package of $ 16.50 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

Schedule: The schedule for the virtual training is 5am-1:45pm PST Monday-Friday. This training will run for 3 consecutive weeks. The post training schedule for this position offers a flexible start time between 5a - 10am PST Monday-Friday.

Responsibilities:
  • Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issues
  • Perform body shop and adjuster callbacks for the group/region
  • Partner with branches for all replacement rental questions and needs
  • Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
  • Assist with accounts receivable collections
  • Assist the insurance company with rental management goals:
    • Reduce loss adjustment expenses (LAE)
    • Increase customer service
    • Monitor rental severity
  • Work to increase referrals from active account
  • Market the benefits of using Enterprise to insurance personnel
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications:
  • Must currently live in the state of Arizona
  • Must be a current resident of Phoenix
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
  • Bachelor's degree preferred
  • Must have at least 6 months of insurance and/or customer service experience
  • Must have proficient navigation skills and knowledge of Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)
  • Must be able to work a Monday-Friday schedule 5a - 10a PST start
  • Must be willing to return on-site
  • Minimal travel may be required for meetings and training
  • Virtual meetings/training will require on-camera attendance by webcam.
  • Must be able to meet all current work from home technical requirements

Work From Home Technical Requirements:
  • Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
  • Must have a computer USB headset with microphone
  • Must have a computer with webcam technology
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi "air cards" are NOT ALLOWED
  • The address on your application must be your current, accurate permanent address


** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.

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